StarDot Technologies net camera manual Troubleshooting Guide, Technical Support

Models: net camera

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Troubleshooting Guide

The StarDot Tools software does not list NetCam on my local network and/or is not accessible via its IP address.

1.Double check all cable connections and make sure NetCam’s network cable is plugged into an active Ethernet hub, switch or router. Make sure NetCam’s power LED is on (amber on boot-up, then green).

2.Connect NetCam to a PC’s serial port with the included null modem cable to verify network settings with the StarDot Tools software.

NetCam is slow to respond on a web browser.

1.If you have dial-up Internet connection, this may be normal.

2.Increase the applet refresh time, especially if the image resolution is set to the highest value. Try a value like 2000 or 3000 (2 or 3 seconds).

3.Set the JPEG quality to 70 or below. The higher the JPEG quality, the bigger the image file size, with very little improvement in image quality.

Images are not uploading to FTP server.

1.Double check all settings including hostname, username, password and path by using third party FTP client software (the command prompt FTP in Windows is a good test).

2.Try using an IP address in the hostname, or double check your DNS settings. For dial-up NetCam, do not use an IP address, use a hostname.

3.Try turning on the advanced FTP options “Delete Before Rename” and “IIS 4.0”

4.Telnet to NetCam and type cd /etc/config and press Enter. Type ftp- script ftp.scr and press Enter. Watch the results for errors.

Technical Support

Technical support for NetCam customers is available directly from StarDot Technologies. Answers to most questions can be found at our web site at http://www.stardot-tech.com.

Technical Support and Software/Firmware Downloads

http://www.stardot-tech.com/netcam

Technical Support via E-mail

help@stardot-tech.com

Technical Support via Phone

(714) 228-9282, 9AM - 5PM PST, Monday-Friday

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NetCam

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StarDot Technologies net camera manual Troubleshooting Guide, Technical Support

net camera specifications

StarDot Technologies is a leading provider of high-performance net cameras designed for a wide array of applications, ranging from security surveillance to wildlife observation. With a commitment to delivering superior imaging quality and advanced features, StarDot cameras are a preferred choice for professionals in various fields.

One of the main features of StarDot net cameras is their exceptional video quality. Utilizing state-of-the-art imaging sensors and advanced processing techniques, these cameras capture high-resolution video with clarity and detail even in low-light conditions. Many models support resolutions up to 1080p or higher, ensuring that users can obtain crisp images that provide valuable insights for monitoring and analysis.

In addition to superior image quality, StarDot cameras are equipped with various technologies designed to enhance performance and reliability. They utilize H.264 compression technology, which allows for efficient video streaming while maintaining high image quality. This technology is particularly beneficial for applications requiring real-time monitoring, as it reduces bandwidth usage and storage requirements without compromising on video clarity.

StarDot net cameras are also designed with flexibility in mind. Many models feature interchangeable lenses, allowing users to customize their field of view based on specific needs. This versatility makes them suitable for diverse applications, from wide-area surveillance to close-up monitoring of specific targets.

The network capability of StarDot cameras is another standout feature. With built-in Ethernet ports, these cameras can easily connect to local networks, enabling remote access and management through web browsers or mobile apps. Users can monitor live feeds, access recorded footage, and adjust settings from virtually anywhere in the world, making them ideal for both professional and personal use.

StarDot Technologies prioritizes durability and reliability in its camera designs. Many of their models are weather-resistant and built to withstand harsh environmental conditions, making them suitable for outdoor use. This ruggedness ensures that users can depend on these cameras for continuous operation in a variety of situations.

In summary, StarDot Technologies net cameras combine high-resolution video quality, advanced compression technologies, and flexible installation options, making them a versatile choice for users across various industries. With their robust construction and ease of use, these cameras are designed to deliver reliable performance for any surveillance and monitoring needs. Whether for security, research, or wildlife observation, StarDot Technologies offers solutions that meet the demands of today's users.