Tripp Lite B064-016-02-IPG Appendix, General Operation Troubleshooting, Problem Action

Appendix

General Operation Troubleshooting

Problem	Action
Erratic Operation	If a KVM switch is cascaded from it, the upper-level KVM must always be powered on before the lower-
	level KVM. If the cascaded switch was turned on first, resetting it may resolve the issue. If not, power off
	the installation and power everything on according to the installation instructions in this manual.
	• Reset the unit by pressing and holding the Reset button on the front of the unit for longer than three
	seconds.
I can’t access the B064-Series KVM	If the B064-Series KVM Switch is behind a router, the router’s Port Forwarding (also referred to as
Switch, even though I have specified the	Virtual Server) feature must be configured.
IP address and port number correctly.
Mouse and/or Keyboard not responding.	• If accessing the KVM via local console, unplug and replug the cable(s) from the console port(s).
	• Turn the connected computer/server off and then back on. All connected devices need to be powered
	off when connecting to the KVM.
Sudden loss of network connection.	Close your B064-Series KVM Switch connection. Wait approximately 30 seconds, and log in again.
No video display on the remote console.	• Make sure the resolution of the monitor being used to display the remote computer/server is higher
	than that of the remote computer/server.
	• Make sure the OSD toolbar is closed. Sometimes mouse movement is required to bring the screen out
	of sleep mode. If the OSD toolbar is open, your mouse input is not being received by the remote
	computer/server.
	• Check the firmware version number of the Server Interface Unit (SIU) you have connected to make
	sure it is the most current. (See Upgrade Main Firmware section under Maintenence in OSD Operation
	for details.) If not, upgrade the SIUs firmware.
	• Press and release the left [Alt] key, then press and release the right [Alt] key.
When logging in from a browser, the	If a login string has been set (see Login String section under Device Management in OSD Operation
following message appears: 404	for details), make sure to include the forward slash and correct login string when you specify the B064-
Object Not Found.	Series KVM Switch IP address.
When I log in, the browser generates a	The certificate can be trusted; you can proceed.
CA Root certificate is not trusted, or a
Certificate Error response.
There are two mouse pointers after the	The KVM automatically defaults to show both the local and remote mouse pointers. You can choose to
remote system is accessed.	display both mouse pointers at the same time or only the remote mouse pointer. (See Mouse Pointer
	section under OSD Main Page in OSD Operation for details.)
The display on the remote console is	• Switch ports to a port with a different resolution and then switch back.
distorted and performing an Autosync	• Lower the resolution and refresh rate for the computer/server connected to the port.
doesn’t resolve the problem.
I have been given an account, but I am	• Make sure that you have correctly entered your username and password
unable to login	• Make sure that your System Administrator has given you proper access to the KVM switch
The Lock LEDs on the Control Panel do	Click the LEDs on the Control Panel until they match those on your keyboard. Once matched up,
not accurately portray my Lock status	changing a Lock LED on the keyboard will also change it in the Control Panel and vice versa.
When I open a viewer, the web page	• By default, IE6 and some versions of IE5 use the High security level for the Restricted Sites zone.
does not display properly, and I receive	Windows Server 2003 uses High security for both the Restricted Sites and Internet zones. You may
an error message that says “Problems	need to enable Active Scripting, ActiveX Controls and Java Applets. To do this, follow these steps: 1)
with this Web page might prevent it from	In Internet Explorer, open the Tools menu and select Internet Options. 2) In the Internet Options dialog
being displayed properly….”	box, click Security. 3) Click Default level, and click OK when prompted
	• Verify that Active Scripting, ActiveX Controls and Java Applets are not blocked. If some client computers
	work and others don’t, verify the Internet Explorer or another program (e.g. Anti-Virus, Firewall, etc.) on
	your client computer are not configured to block Scripts, ActiveX Controls or Java Applets.
	• Verify that your anti-virus program is not set to scan the Temporary Internet Files or Downloaded
	Program Files folders
	• Delete all temporary internet related files by following these steps: 1) Open the Tools menu in Internet
	Explorer and select Internet Options 2) Click on the General tab 3) Under Temporary Internet Files,
	click Settings 4) Click Delete Files and click OK when prompted 5) Click Delete Cookies and click OK
	when prompted 6) Under History, click on Clear History, Yes and click OK when prompted
	• Make sure that you have the latest version of Microsoft DirectX installed
	• Make sure that you have the latest version of Java installed

Administration Troubleshooting

Problem	Action
After upgrading the firmware and	Clear your browser’s cache. Delete all temporary internet files and cookies. Close the browser and
logging back in, the B064-Series KVM	reopen it to log in with a new session.
Switch appears to still be using the old
firmware version.

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