Tripp Lite B064-032-02-IPG, B064-032-04-IPG owner manual WinClient ActiveX Viewer Troubleshooting

Appendix (continued)

WinClient ActiveX Viewer Troubleshooting

Problem	Action
The WinClient ActiveX Viewer will not	DirectX 8.0 or higher must be installed on your client computer
connect to the KVM switch
After upgrading the firmware to my KVM	The old version of your .ocx file was not deleted. Open Internet Explorer > Tools > Manage Add-ons.
switch, the WinClient ActiveX Viewer no	Delete or disable all occurrences of WinClient
longer works
Part of the remote window is off my	• If Keep Screen Size is not enabled (see Control Panel section under Remote Session Operation), try
monitor	performing a Video Auto Sync (see Video Settings section). If this does not work, you may have to
	manually adjust the video via the Video Settings page.
	• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the
	mouse pointer on the far side of the area you want to scroll to.
The remote screen is rotated 90	Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for
degrees	details.)
I cannot run Net Meeting when the	Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for
WinClient is running	details.)
After logging in, I can’t open the	• You don’t have the authority to install the WinClient Control Add-onon your client computer. Have your
WinClient ActiveX viewer	system administrator run the program for you the first time.
	• Under Vista, you must also add the KVM switches URL to the list of trusted sites. Go to Tools > Internet
	Options > Security > Trusted Sites > Sites
When using Vista, I open the WinClient	This is due to Vista’s User Account Control (UAC). If you are the computer’s administrator, open your
ActiveX Viewer and try to mount a driver	browser by right-clicking on it and selecting Run as Administrator. If you are not the administrator, you
or removable disk, but I am getting a	will need to have the administrator disable UAC.
message that says “Driver not ready.”

Panel Array Mode Troubleshooting

Problem	Action
The video resolution is of low quality.	This occasionally occurs when the screens are scaled down to fit into each panel. Decrease the number
	of panels that are displayed.
When multiple remote users are logged	The first user to invoke Panel Array Mode should set it to display at least four panels.
in, some of them only receive a partial
image.

Java Applet & AP Java Client Troubleshooting

For mouse synchronization problems, see Manual Mouse Synchronization section under Control Panel in Remote Session Operation. For connection and operation problems, see the table below:

Problem	Action
The AP Java Client won’t connect to the	• Java Runtime Environment 6, Update 3 or higher must be installed on your computer.
B064-Series KVM Switch.	• If a login string has been set, make sure to include the forward slash and correct string (see Login
	String section under Device Management in OSD Operation for details) when you specify the B064-
	Series KVM Switch’s IP address.
	• Try closing the Java client and opening it again.
Pressing the Windows	Java doesn’t support the Windows Menu key.
Menu key has no effect.
Java Client performance deteriorates.	Exit the program and start again.
National language characters do not	You must set the appropriate keyboard language in the Port Properties tab of the Port Access page.
appear.	(See Port Properties section under Connections in OSD Operation for details.)
After upgrading the firmware of my KVM	You need to delete your Java temporary internet files. Open Control Panel > Java, and click on the
switch and logging into the OSD, my	Settings button in the Temporary Internet Files section. In the Disk Space section, click on Delete Files.
switch is still showing the old firmware	When prompted, click OK.
version number
When I try to add a folder to be mounted	In the folder selection entry field, enter the root directory of the folder you want to add. After that, the
as a Virtual Media Drive, I am unable to	folders contained under the root directory will be displayed.
select the folder. The only option I have
is desktop.

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