Appendix (continued)

WinClient ActiveX Viewer Troubleshooting

Problem

Action

 

 

The WinClient ActiveX Viewer will not

DirectX 8.0 or higher must be installed on your client computer

connect to the KVM switch

 

 

 

After upgrading the firmware to my KVM

The old version of your .ocx file was not deleted. Open Internet Explorer > Tools > Manage Add-ons.

switch, the WinClient ActiveX Viewer no

Delete or disable all occurrences of WinClient

longer works

 

 

 

Part of the remote window is off my

• If Keep Screen Size is not enabled (see Control Panel section under Remote Session Operation), try

monitor

performing a Video Auto Sync (see Video Settings section). If this does not work, you may have to

 

manually adjust the video via the Video Settings page.

 

• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the

 

mouse pointer on the far side of the area you want to scroll to.

 

 

The remote screen is rotated 90

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for

degrees

details.)

 

 

I cannot run Net Meeting when the

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for

WinClient is running

details.)

 

 

After logging in, I can’t open the

• You don’t have the authority to install the WinClient Control Add-onon your client computer. Have your

WinClient ActiveX viewer

system administrator run the program for you the first time.

 

• Under Vista, you must also add the KVM switches URL to the list of trusted sites. Go to Tools > Internet

 

Options > Security > Trusted Sites > Sites

When using Vista, I open the WinClient

This is due to Vista’s User Account Control (UAC). If you are the computer’s administrator, open your

ActiveX Viewer and try to mount a driver

browser by right-clicking on it and selecting Run as Administrator. If you are not the administrator, you

or removable disk, but I am getting a

will need to have the administrator disable UAC.

message that says “Driver not ready.”

 

 

 

Panel Array Mode Troubleshooting

Problem

Action

 

 

The video resolution is of low quality.

This occasionally occurs when the screens are scaled down to fit into each panel. Decrease the number

 

of panels that are displayed.

 

 

When multiple remote users are logged

The first user to invoke Panel Array Mode should set it to display at least four panels.

in, some of them only receive a partial

 

image.

 

 

 

Java Applet & AP Java Client Troubleshooting

For mouse synchronization problems, see Manual Mouse Synchronization section under Control Panel in Remote Session Operation. For connection and operation problems, see the table below:

Problem

Action

 

 

The AP Java Client won’t connect to the

• Java Runtime Environment 6, Update 3 or higher must be installed on your computer.

B064-Series KVM Switch.

• If a login string has been set, make sure to include the forward slash and correct string (see Login

 

 

String section under Device Management in OSD Operation for details) when you specify the B064-

 

Series KVM Switch’s IP address.

 

• Try closing the Java client and opening it again.

 

 

Pressing the Windows

Java doesn’t support the Windows Menu key.

Menu key has no effect.

 

Java Client performance deteriorates.

Exit the program and start again.

 

 

National language characters do not

You must set the appropriate keyboard language in the Port Properties tab of the Port Access page.

appear.

(See Port Properties section under Connections in OSD Operation for details.)

 

 

After upgrading the firmware of my KVM

You need to delete your Java temporary internet files. Open Control Panel > Java, and click on the

switch and logging into the OSD, my

Settings button in the Temporary Internet Files section. In the Disk Space section, click on Delete Files.

switch is still showing the old firmware

When prompted, click OK.

version number

 

When I try to add a folder to be mounted

In the folder selection entry field, enter the root directory of the folder you want to add. After that, the

as a Virtual Media Drive, I am unable to

folders contained under the root directory will be displayed.

select the folder. The only option I have

 

is desktop.

 

 

 

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Image 77
Tripp Lite B064-032-02-IPG, B064-032-04-IPG WinClient ActiveX Viewer Troubleshooting, Panel Array Mode Troubleshooting

B064-016-02-IPG, B064-032-02-IPG, B064-016-04-IPG, B064-032-04-IPG specifications

The Tripp Lite B064-032-04-IPG is a highly efficient and versatile KVM switch that offers seamless control over multiple computers or servers from a single console. This device is engineered for professionals and IT administrators who require robust management of servers or machines located in different physical locations, particularly in demanding environments like data centers or server rooms.

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