Appendix (continued)

Mouse Troubleshooting

Problem

Action

 

 

My mouse and/or keyboard is not

• Check the firmware version number of the Server Interface Unit (SIU) you have connected to make

responding

sure it is the most current. (See Upgrade Main Firmware section under Maintenence in OSD Operation

 

for details.) If not, upgrade the SIUs firmware.

 

• Turn off the computer/server you are having trouble with. Unplug and re-plug the SIU from the

 

computer/server. Turn the computer/server back on

 

 

Mouse movement is extremely slow

There is too much data going through your connection.

 

• If the remote computer’s wallpaper has a lot of graphics, switch it to a plain wallpaper

 

• Adjust your video settings to reduce the amount of data per the instructions in the Video Settings

 

section under OSD Main Page.

 

 

There are two mouse pointers on my

You can choose between 3 different pointer types. See Mouse Pointer section under OSD Main Page.

screen, how do I change this?

 

 

 

My mouse pointers don’t sync

See Mouse Pointer section under OSD Main Page.

 

 

Virtual Media Troubleshooting

Problem

Action

 

 

Virtual Media works on all of my

The remote server’s mainboard may not support USB. Check to see if there is a new firmware and BIOS

computers except one

version for the mainboard that does support USB.

 

 

There is no Virtual Media icon on my

• Virtual Media is only accessible on computers/servers that are connected to the KVM switch using a

control panel

B055-001-USB-V2

 

• Make sure that your System Administrator has given you access to the Virtual Media functionality

 

 

I can’t boot my remote server from my

Your remote server’s BIOS may not support booting from a USB drive. Check to see if there is a new

Virtual Media drive

firmware and BIOS version for the mainboard that does support USB.

 

 

If I connect a USB floppy drive to a

USB floppy drives have two types of format: UFI and CBI. Both can be used for OS level Virtual Media

remote server, it can boot the remote

functions, but only UFI is currently supported for BIOS level, which includes boot functions.

server; however, if I map it to the remote

 

server as a Virtual Media drive, it cannot

 

boot the remote server

 

 

 

I cannot mount a Folder as a Virtual

If the folder is formatted with the FAT16 file system, it must be less than 2Gb to be mounted.

Media device

 

 

 

AP Windows Client Troubleshooting

Problem

Action

 

 

Windows Client won’t connect to the

DirectX 8.0 or higher must be installed on your computer.

B064-Series KVM Switch.

 

 

 

 

 

Remote mouse pointer is out of sync.

• Perform a Video Auto Sync. (See Video Settings section under OSD Main Page in OSD Operation for

 

details.) This will usually sync the local and remote mouse pointers.

 

• Use the Adjust Mouse Hotkey command. (See Hotkeys section under OSD Main Page in OSD Operation

 

for details.)

 

• If this does not work, see Mouse Pointer section under OSD Main Page.

Part of remote window is off my monitor.

• If Keep Screen Size is not enabled (see Screen Mode section under OSD Main Page in OSD Operation

 

for details), try performing a Video Auto Sync (see Video Settings section under OSD Main Page in OSD

 

Operation) to sync the local and remote monitors. If this does not work, you may have to manually adjust

 

the Screen Position in the Video Settings screen.

 

• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the

 

mouse pointer on the far side of the area you want to scroll to.

The remote screen is rotated 90 degrees.

Enable Keep Screen Size. (See Control Panel section under OSD Main Page in OSD Operation.)

I cannot run Net Meeting when the

Enable Keep Screen Size. (See Control Panel section under OSD Main Page in OSD Operation.)

Windows Client is running.

 

 

 

 

 

My B064-Series KVM switch is not

• The port number entered into the Program field of your KVMs Network page (see IP Installer section under

showing up in the device list when I

NIC Settings in Super Administrator Setup for details) must match the port number entered into the AP

open the AP Windows Client

Windows Client’s Port field. Only KVMs that match the port number entered into this field will show up in the

 

device list

 

• The Enable Device List option must be checked on the Operating Mode page for your KVM switch to show

 

up in the Device List. (See Working Mode section under Device Management in OSD Operation for details.)

 

 

After upgrading the firmware to my KVM

The old version of you .ocx file was not deleted. Open Explorer and search for WinClient.ocx. Delete all

switch, the AP Windows Client no longer

occurrences.

works

 

76

 

 

 

 

 

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Tripp Lite B064-032-04-IPG Mouse Troubleshooting, Virtual Media Troubleshooting, AP Windows Client Troubleshooting

B064-016-02-IPG, B064-032-02-IPG, B064-016-04-IPG, B064-032-04-IPG specifications

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