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Westell Technologies 327W manual Troubleshooting, System Self Tests

Models: 327W

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15. TROUBLESHOOTING

User Guide

VersaLink™ Gateway (Model 327W)

15. TROUBLESHOOTING

NOTE: Options in the Troubleshooting menu may or may not be displayed depending on VersaLinks WAN Configuration (DSLATM PORT or ETHERNET PORT 1). However, all menu options are displayed if VersaLink is configured for DSLATM PORT 1. The following sections provide further details on the Troubleshooting menu.

15.1 System Self Tests

The following settings will be displayed if you select System Self Tests from the Troubleshooting menu. Click on test all to run a diagnostic test on VersaLink’s connection.

030-300500 Rev. A

133

October 2006

Image 133

Westell Technologies 327W manual Troubleshooting, System Self Tests

Contents

Copyright 2006 Westell, Inc VERSALINK GATEWAY MODEL 327W USER GUIDE030-300500 Rev. A User Guide TABLE OF CONTENTSVersaLink Gateway Model 327W Advanced LAN 1. PRODUCT DESCRIPTION 2. SAFETY INSTRUCTIONSRF EXPOSURE 3. REGULATORY INFORMATION 3.1 FCC Compliance NotePART 68 - COMPLIANCE REGISTRATION 3.2 Canada Certification Notice Page CONNECTION 4. NETWORKING REQUIREMENTSMINIMUM SYSTEM REQUIREMENTS NETWORKING5. HARDWARE FEATURES 5.1 LED Indicators VersaLink Model 327W Rear View 5.2 Cable Connectors and Switch LocationsWireless 5.3 Connector Descriptions5.4 Pin-out Descriptions 6.2 Before you begin 6. INSTALLING THE HARDWARE 6.1 Installation Requirements6.3 Microfilters 6.4.1 Installation via 10/100 Base-T Ethernet 6.4 Hardware Installationssuppressor to protect equipment attached to the power supply VersaLinkFigure 1. Connection via 10/100 Base-T Ethernet 6.4.2 Connecting PCs via WirelessFigure 2. Connection via Wireless VersaLink 6.4.3 Installation via Ethernet and Wireless Combination7.1 Setting Up an Account Profile 7. CONFIGURING VERSALINK FOR INTERNET CONNECTIONYou may enter up 255 characters in this field VPI = VCI = 030-300500 Rev. A 030-300500 Rev. A 7.2 Confirming a DSL Sync 030-300500 Rev. A 7.3 Establishing a PPP Session VersaLink Gateway Model 327W User Guide030-300500 Rev. A October7.4 Disconnecting a PPP Session Open the System Preference Screen 8. SETTING UP MACINTOSH OSChoose the Network Preferences Name the New Location Create a New LocationCheck the IP Connection Select the Ethernet Configuration030-300500 Rev. A Create a User AccountOctober This Page Intentionally Left Blank The following sections explain the advanced features of VersaLink9. SETTING UP ADVANCED CONFIGURATION 10. HOME 10.1 Adding Account Profiles 10.2 Editing Account Profiles Connection Name Account ID Account Password Service Profile Manual DSL Connection Information 11. STATUS 11.1 Connection SummaryPPP Connection Information 11.2 About12.1 Single Static IP - Single IP Address PassThrough 12. CONFIGURATIONApplicable for PPPoE Connections Only 12.1.1 Enabling Single Static IP - Single IP Address PassThrough030-300500 Rev. A 12.1.2 Disabling Single Static IP - Single IP Address PassThrough 030-300500 Rev. A 12.2 Service Configuration Current Profile To enable UPNP on the Gateway perform the following steps 12.2.1 Configuring UPNP on the VersaLink030-300500 Rev. A 12.2.2 Creating a New NAT Service Profile 030-300500 Rev. A 12.2.3 Editing a NAT Service Profile 030-300500 Rev. A 12.2.4 Adding NAT Services to a Profile 030-300500 Rev. A 030-300500 Rev. A 030-300500 Rev. A Security Level 12.3 Firewall ConfigurationRemote Logging Page 030-300500 Rev. A VersaLink Gateway Model 327W User Guide030-300500 Rev. A October12.4 Wireless Configuration 12.4.1 Wireless Basic 030-300500 Rev. A Wireless ConfigurationOctober 030-300500 Rev. A 12.4.2Wireless SecurityOctober 030-300500 Rev. A Wireless Security Wireless Security 12.4.3 Wireless MAC Filter Table Wireless Advanced Configuration 12.4.4 Wireless Advanced ConfigurationOctober 030-300500 Rev. A12.5 Advanced LAN 12.5.1 DNS ConfigurationUser Assigned DNS Static Host AssignmentDiscover Local Devices VersaLink Gateway Model 327W User Guide030-300500 Rev. A October12.5.2 DHCP Configuration Private LAN 030-300500 Rev. A 12.5.3 Disabling the DHCP ServerOctober User Guide IMPORTANT After you disable the DHCP server, you must reboot your PCVersaLink Gateway Model 327W 030-300500 Rev. A030-300500 Rev. A 12.5.4 Enabling the DHCP ServerOctober IMPORTANT After you enable the DHCP server, you must reboot your PC 12.5.5 Private LAN Configuration - Configuring NAT Warning Message Check Private LAN DHCP Settings12.5.6 Public LAN Configuration - Multiple IP Address PassThrough Public LAN DHCP Server Enable Warning Message Check Public LAN DHCP Settings030-300500 Rev. A 12.5.7 VLAN 030-300500 Rev. A 12.6.1 ATM Loopbacks 12.6 Advanced WANrecommend that you change this setting 12.6.2 WAN Configuration October 030-300500 Rev. AIf Applicable 12.6.2.1 Enabling DSLATM PORT - Disabling ETHERNET PORT030-300500 Rev. A 12.6.2.2 Disabling DSLATM PORT - Enabling ETHERNET PORT 030-300500 Rev. A 12.6.3 Editing the WAN Configuration VC x PPPoE Settings VC 1 Configuration030-300500 Rev. A October030-300500 Rev. A 12.6.4 Configuring VersaLink’s Protocol Settings for PPPoE Mode 030-300500 Rev. A 12.6.5 Configuring VersaLink’s Protocol Settings for Bridge Mode VC 1 Bridge Settings VC 1 Configuration030-300500 Rev. A OctoberVC 1 - Bridge Settings Routed Bridge VC 1 - Bridge Settings Proxy Bridge VC 1 - Bridge Settings VLAN Bridge 030-300500 Rev. A 12.6.6 Configuring VC Protocol Settings for ETHERNET PORT VersaLink Gateway Model 327W User Guide030-300500 Rev. A OctoberVersaLink Gateway Model 327W User Guide030-300500 Rev. A October030-300500 Rev. A User GuideOctober 030-300500 Rev. A 030-300500 Rev. A ETHERNET PORTOctober 12.6.7 QOS October 030-300500 Rev. A030-300500 Rev. A 12.6.8 RouteOctober Add Route 12.6.9 RIP October 030-300500 Rev. A13. SETTING UP ADVANCED SERVICE CONFIGURATION 13.2 Adding Port Forwarding Ports 13.1 Port Forwarding Ranges of Ports13.3 Port Forwarding Trigger Ports 13.4 Adding Local Trigger Ports 13.5 Static NAT 13.6 Enabling Static NAT 13.7 Disabling Static NAT VersaLink Gateway Model 327W User Guide030-300500 Rev. A October14. MAINTENANCE 14.1 Backup/Restore 14.2 Firewall Log 030-300500 Rev. A 14.3 Administrative Password 14.4 Remote Access 14.5 Update Device VersaLink Gateway Model 327W User Guide030-300500 Rev. A OctoberNOTE The actual information displayed in this screen may vary VersaLink Gateway Model 327W User GuideThis screen shows that the file is being uploaded to VersaLink 030-300500 Rev. AUser Guide The following screen will be displayed as VersaLink is being resetVersaLink Gateway Model 327W 030-300500 Rev. A15.1 System Self Tests 15. TROUBLESHOOTINGTest Description / Test Results Connection/Status030-300500 Rev. A 15.2 Diagnostic LogsOctober VersaLink Gateway Model 327W User Guide030-300500 Rev. A OctoberVersaLink Gateway Model 327W User Guide030-300500 Rev. A October15.2.1 Saving the Diagnostic Log File 15.3.1 Ethernet Port Statistics 15.3 StatisticsTransceiver Information-Down Stream/Up Stream Path 15.3.2 DSL Transceiver Statistics0/35 15.3.3 WAN VC StatisticsWireless Card Information 15.4 Wireless StatisticsNetwork Name SSID 802.11 MAC Address BSSIDOUT-Multicast Frames 15.5 Status 15.5.1 LAN Devices 15.5.2 Wireless Stations 15.5.3 RIP Table 030-300500 Rev. A 15.5.4 QOS StatusOctober October 030-300500 Rev. A15.5.5 VOIP Status Applications/Games/VPN Support 16. NAT SERVICESApplication/Game Port/ProtocolPort/Protocol Application/GamePort/Protocol Application/GamePort/Protocol Application/GameVPN Protocol Comments17. TECHNICAL SUPPORT INFORMATION Westell Technical Support 18. WARRANTY AND REPAIRS WarrantyRepairs Protocol Features 19. PRODUCT SPECIFICATIONSSystem Requirements for Wireless Connectors20. SOFTWARE LICENSE AGREEMENT 21. PUBLICATION INFORMATION