Solving general printing problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Condition

Possible cause

Suggested solutions

 

 

 

 

The printer is not

Check the power cord

 

connections. Check the power

 

receiving power.

 

switch and the power source.

 

 

 

 

 

 

The printer is not

Select Samsung ML-3050

 

Series PCL 6 orSamsung ML-

 

selected as the

 

3050 Series PS as your default

 

default printer.

 

printer.

 

 

 

 

 

 

The printer cover

Close the printer cover.

 

is not closed.

 

 

Paper is jammed.

Clear the paper jam. See

 

 

page 9.1.

 

No paper is

Load paper. See page 5.4.

 

loaded.

 

 

The toner

Install the toner cartridge.

 

cartridge is not

 

 

installed.

 

 

 

 

 

 

Check the display message,

The printer

The printer may

add paper to the multi-purpose

be in manual feed

tray, and press Stop (ML-3050)

does not

mode and out of

or OK (ML-3051N or ML-

print.

paper.

3051ND) on the printer’s

 

 

 

control panel.

 

 

 

 

The connection

 

 

cable between

Disconnect the printer cable

 

the computer and

 

the printer is not

and reconnect it.

 

connected

 

 

properly.

 

 

 

 

 

The connection

If possible, attach the cable to

 

cable between

another computer that is

 

the computer and

working properly and try to print

 

the printer is

a document. You can also try

 

defective.

using a different printer cable.

 

 

 

 

 

Check the Windows printer

 

 

setting to make sure that the

 

The port setting is

print job is sent to the correct

 

port. If the computer has more

 

incorrect.

 

than one port, make sure that

 

 

 

 

the printer is attached to the

 

 

correct one.

 

 

 

Condition

Possible cause

Suggested solutions

 

 

 

 

The printer may

Check the printer properties to

 

be configured

ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

The printer

The printer driver

Reinstall the printer driver; See

may be

does not

the Software Section. Try

incorrectly

print.

printing a test page.

installed.

(Continued)

 

 

 

 

 

Check the display message on

 

The printer is

the control panel to determine if

 

malfunctioning.

the printer is indicating a

 

 

system error.

 

 

 

Printer

 

For many software

The paper source

applications, the paper source

selects print

selection is found under the

materials

selection in the

Paper tab within the printer

from the

printer properties

properties. Select the correct

wrong paper

may be incorrect.

paper source. See the

source.

 

 

Software Section.

 

 

 

 

 

 

Paper has not

Remove paper from the tray

 

and reload it correctly.

 

been loaded

 

Check that the paper size

Paper does

correctly.

guides are set correctly.

 

not feed into

 

 

There is too much

Remove excess paper from the

the printer.

paper in the tray.

tray.

 

 

 

 

 

The paper is too

Use only paper that meets

 

thick.

printer specifications.

 

 

 

 

 

Reduce the complexity of the

 

 

page(s) or try adjusting the

 

 

print quality settings.

 

 

To adjust the print quality

 

 

settings, reduce the resolution.

 

 

If you have set the resolution to

 

 

1200 dpi (Best), change it to

 

 

600 dpi (Normal). See the

Print job is

 

Software Section.

The job may be

Change the port setting to the

extremely

very complex.

USB or network port to improve

slow.

 

print speed.

 

 

 

 

Your printer prints A4-sized

 

 

paper at 28 ppm and letter-

 

 

sized paper at 30 ppm. If you

 

 

use the ML-3051ND, your

 

 

printer prints A4-sized paper at

 

 

19 ipm and letter-sized paper at

 

 

21 ipm in the duplex printing

 

 

mode.

 

 

 

9.9 <Troubleshooting>

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Image 49
Samsung ML-3050 manual Solving general printing problems