Condition | Suggested solutions |
|
|
Curl |
|
| If the printed paper is curled or paper does not |
| feed into the printer: |
| • Turn over the stack of paper in the tray. Also try |
| rotating the paper 180° in the tray. |
| • Try printing to rear cover. |
|
|
An unknown | Your printer is probably being used at an altitude |
image | |
repetitively | of 2,500 m (8,200 ft) or above. |
appears on a | The high altitude may affect the print quality such |
next few sheets | as loose toner or light imaging. You can set this |
or loose toner, | option through Printer Settings Utility or Printer |
light print, or | tab in printer driver's properties. Refer to the |
contamination | Software Section for details. |
occurs. |
|
|
|
Common Windows problems
Condition | Suggested solutions | |
|
| |
“File in Use” | Exit all software applications. Remove all | |
message appears | software from the StartUp Group, then restart | |
during installation. | Windows. Reinstall the printer driver. | |
|
| |
| • Ensure that the cables are connected | |
“Error Writing to | correctly, the printer is on. | |
LPTx” message | • If | |
appears. | on in the driver, it will also cause this | |
| message. | |
|
| |
“General Protection |
| |
Fault”, “Exception | Close all other applications, reboot Windows | |
OE”, “Spool32”, or | ||
and try printing again. | ||
“Illegal Operation” | ||
| ||
messages appear. |
| |
|
| |
| These messages may appear during printing. | |
“Fail To Print,” “A | Just keep waiting until the printer finishes | |
printer timeout error | printing. If the message appears in standby | |
occurred,” | mode or after printing has been completed, | |
messages appear. | check the connection and/or whether an error | |
| has occurred. | |
|
|
Note
Refer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003 User’s Guide that came with your PC for further information on Windows error messages.
Common PostScript problems
The following situations are PostScript language specific and may occur when several printer languages are being used.
Note
To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.
Condition | Possible cause |
| Suggested solutions | |
|
|
|
| |
|
| • | Print a configuration page | |
| The PostScript |
| and verify that the PostScript | |
PostScript file |
| version is available for | ||
driver may not |
| |||
can not be |
| printing. | ||
be installed |
| |||
printed. | • | Install the PostScript driver. | ||
correctly. | ||||
| • | If problem consists, contact a | ||
|
| |||
|
|
| service representative. | |
|
|
| ||
“Limit Check | The print job | You might need to reduce the | ||
Error” message | was too | complexity of the page or install | ||
appears. | complex. | more memory. | ||
|
|
| ||
|
| Make sure that the print job is a | ||
A PostScript | Print job may | PostScript job. Check to see | ||
whether the software | ||||
error page | not be | |||
application expected a setup or | ||||
prints. | PostScript. | |||
PostScript header file to be sent | ||||
|
| |||
|
| to the printer. | ||
|
|
| ||
The optional | The printer | Open the PostScript driver | ||
tray 2 is not | driver has not | properties, select the Device | ||
selected in the | been | Settings tab, and set the Tray2 | ||
driver. | configured to | option of the Installable | ||
| recognize the | Options section to Installed. | ||
| optional tray 2. |
|
| |
|
|
| ||
When print a | The resolution | Make sure that the resolution | ||
document in | setting in the | setting in your printer driver | ||
Macintosh with | printer driver | matches that in Acrobat | ||
Acrobat Reader | may not be | Reader. | ||
6.0 or higher, | matched with |
|
| |
colors print | that in Acrobat |
|
| |
incorrectly. | Reader. |
|
| |
|
|
|
| |
9.13 <Troubleshooting>
