User Guide | VersaLink™ Gateway (Model 327W) |
17. TECHNICAL SUPPORT INFORMATION
Westell Technical Support
If technical assistance is required, contact Westell by using one of the following options:
North America | U.K./Europe |
Phone: | Phone: (44) 01256 843311 |
Visit Westell at www.Westell.com to view frequently asked questions and enter
18. WARRANTY AND REPAIRS
Warranty
Westell warrants this product free from defects at the time of shipment. Westell also warrants this product fully functional for the period specified by the terms of the warranty. Any attempt to repair or modify the equipment by anyone other than an authorized representative will void the warranty.
Repairs
Westell will repair any defective Westell equipment without cost during the warranty period if the unit is defective for any reason other than abuse, improper use, or improper installation, or acts of nature. Before returning the defective equipment, request a Return Material Authorization (RMA) number from Westell. An RMA number must be quoted on all returns. When requesting an RMA, please provide the following information:
•Product model number (on product base)
•Product serial number (on product base)
•Customer
•Contact name
•Problem description
•Purchase date
After an RMA number is obtained, return the defective unit, freight prepaid, along with a brief description of the problem to one of the following options:
North America | U.K./Europe |
Westell, Inc. | Westell, Ltd. |
ATTN: R.G.M Department | Ringway House |
750 N. Commons Drive | Bell Road |
Aurora, IL | Daneshill |
| Basingstoke |
| RG24 8FB |
| United Kingdom |
Westell will continue to repair faulty equipment beyond the warranty period for a nominal charge. Contact a Westell Technical Support Representative for details.
154 | October 2006 |
