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Westell Technologies 327W manual TECHNICAL SUPPORT INFORMATION Westell Technical Support, Repairs

Models: 327W

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17. TECHNICAL SUPPORT INFORMATION

User Guide

VersaLink™ Gateway (Model 327W)

17. TECHNICAL SUPPORT INFORMATION

Westell Technical Support

If technical assistance is required, contact Westell by using one of the following options:

North America	U.K./Europe
Phone: 1-630-375-4900	Phone: (44) 01256 843311

Visit Westell at www.Westell.com to view frequently asked questions and enter on-line service requests, or send email to global_support@westell.com to obtain additional information.

18. WARRANTY AND REPAIRS

Warranty

Westell warrants this product free from defects at the time of shipment. Westell also warrants this product fully functional for the period specified by the terms of the warranty. Any attempt to repair or modify the equipment by anyone other than an authorized representative will void the warranty.

Repairs

Westell will repair any defective Westell equipment without cost during the warranty period if the unit is defective for any reason other than abuse, improper use, or improper installation, or acts of nature. Before returning the defective equipment, request a Return Material Authorization (RMA) number from Westell. An RMA number must be quoted on all returns. When requesting an RMA, please provide the following information:

•Product model number (on product base)

•Product serial number (on product base)

•Customer ship-to address

•Contact name

•Problem description

•Purchase date

After an RMA number is obtained, return the defective unit, freight prepaid, along with a brief description of the problem to one of the following options:

North America	U.K./Europe
Westell, Inc.	Westell, Ltd.
ATTN: R.G.M Department	Ringway House
750 N. Commons Drive	Bell Road
Aurora, IL 60504-7940 USA	Daneshill
	Basingstoke
	RG24 8FB
	United Kingdom

Westell will continue to repair faulty equipment beyond the warranty period for a nominal charge. Contact a Westell Technical Support Representative for details.

030-300500 Rev. A

154

October 2006

Image 154

Westell Technologies 327W TECHNICAL SUPPORT INFORMATION Westell Technical Support, WARRANTY AND REPAIRS Warranty, Repairs

Contents

Copyright 2006 Westell, Inc VERSALINK GATEWAY MODEL 327W USER GUIDE030-300500 Rev. A User Guide TABLE OF CONTENTSVersaLink Gateway Model 327W Advanced LAN 2. SAFETY INSTRUCTIONS 1. PRODUCT DESCRIPTIONRF EXPOSURE 3. REGULATORY INFORMATION 3.1 FCC Compliance NotePART 68 - COMPLIANCE REGISTRATION 3.2 Canada Certification Notice Page MINIMUM SYSTEM REQUIREMENTS 4. NETWORKING REQUIREMENTSCONNECTION NETWORKING5. HARDWARE FEATURES 5.1 LED Indicators 5.2 Cable Connectors and Switch Locations VersaLink Model 327W Rear ViewWireless 5.3 Connector Descriptions5.4 Pin-out Descriptions 6.2 Before you begin 6. INSTALLING THE HARDWARE 6.1 Installation Requirements6.3 Microfilters suppressor to protect equipment attached to the power supply 6.4 Hardware Installations6.4.1 Installation via 10/100 Base-T Ethernet VersaLink6.4.2 Connecting PCs via Wireless Figure 1. Connection via 10/100 Base-T EthernetFigure 2. Connection via Wireless 6.4.3 Installation via Ethernet and Wireless Combination VersaLink7. CONFIGURING VERSALINK FOR INTERNET CONNECTION 7.1 Setting Up an Account ProfileYou may enter up 255 characters in this field VPI = VCI = 030-300500 Rev. A 030-300500 Rev. A 7.2 Confirming a DSL Sync 030-300500 Rev. A 7.3 Establishing a PPP Session 030-300500 Rev. A User GuideVersaLink Gateway Model 327W October7.4 Disconnecting a PPP Session Open the System Preference Screen 8. SETTING UP MACINTOSH OSChoose the Network Preferences Create a New Location Name the New LocationSelect the Ethernet Configuration Check the IP Connection030-300500 Rev. A Create a User AccountOctober The following sections explain the advanced features of VersaLink This Page Intentionally Left Blank9. SETTING UP ADVANCED CONFIGURATION 10. HOME 10.1 Adding Account Profiles 10.2 Editing Account Profiles Connection Name Account ID Account Password Service Profile Manual 11. STATUS 11.1 Connection Summary DSL Connection Information11.2 About PPP Connection Information12. CONFIGURATION 12.1 Single Static IP - Single IP Address PassThrough12.1.1 Enabling Single Static IP - Single IP Address PassThrough Applicable for PPPoE Connections Only030-300500 Rev. A 12.1.2 Disabling Single Static IP - Single IP Address PassThrough 030-300500 Rev. A 12.2 Service Configuration Current Profile 12.2.1 Configuring UPNP on the VersaLink To enable UPNP on the Gateway perform the following steps030-300500 Rev. A 12.2.2 Creating a New NAT Service Profile 030-300500 Rev. A 12.2.3 Editing a NAT Service Profile 030-300500 Rev. A 12.2.4 Adding NAT Services to a Profile 030-300500 Rev. A 030-300500 Rev. A 030-300500 Rev. A Security Level 12.3 Firewall ConfigurationRemote Logging Page 030-300500 Rev. A 030-300500 Rev. A User GuideVersaLink Gateway Model 327W October12.4 Wireless Configuration 12.4.1 Wireless Basic 030-300500 Rev. A Wireless ConfigurationOctober 030-300500 Rev. A 12.4.2Wireless SecurityOctober 030-300500 Rev. A Wireless Security Wireless Security 12.4.3 Wireless MAC Filter Table 12.4.4 Wireless Advanced Configuration Wireless Advanced Configuration030-300500 Rev. A OctoberUser Assigned DNS 12.5.1 DNS Configuration12.5 Advanced LAN Static Host AssignmentDiscover Local Devices 030-300500 Rev. A User GuideVersaLink Gateway Model 327W October12.5.2 DHCP Configuration Private LAN 030-300500 Rev. A 12.5.3 Disabling the DHCP ServerOctober VersaLink Gateway Model 327W IMPORTANT After you disable the DHCP server, you must reboot your PCUser Guide 030-300500 Rev. A030-300500 Rev. A 12.5.4 Enabling the DHCP ServerOctober IMPORTANT After you enable the DHCP server, you must reboot your PC 12.5.5 Private LAN Configuration - Configuring NAT Check Private LAN DHCP Settings Warning Message12.5.6 Public LAN Configuration - Multiple IP Address PassThrough Public LAN DHCP Server Enable Check Public LAN DHCP Settings Warning Message030-300500 Rev. A 12.5.7 VLAN 030-300500 Rev. A 12.6.1 ATM Loopbacks 12.6 Advanced WANrecommend that you change this setting 12.6.2 WAN Configuration 030-300500 Rev. A October12.6.2.1 Enabling DSLATM PORT - Disabling ETHERNET PORT If Applicable030-300500 Rev. A 12.6.2.2 Disabling DSLATM PORT - Enabling ETHERNET PORT 030-300500 Rev. A 12.6.3 Editing the WAN Configuration 030-300500 Rev. A VC 1 ConfigurationVC x PPPoE Settings October030-300500 Rev. A 12.6.4 Configuring VersaLink’s Protocol Settings for PPPoE Mode 030-300500 Rev. A 12.6.5 Configuring VersaLink’s Protocol Settings for Bridge Mode 030-300500 Rev. A VC 1 ConfigurationVC 1 Bridge Settings OctoberVC 1 - Bridge Settings Routed Bridge VC 1 - Bridge Settings Proxy Bridge VC 1 - Bridge Settings VLAN Bridge 030-300500 Rev. A 12.6.6 Configuring VC Protocol Settings for ETHERNET PORT 030-300500 Rev. A User GuideVersaLink Gateway Model 327W October030-300500 Rev. A User GuideVersaLink Gateway Model 327W October030-300500 Rev. A User GuideOctober 030-300500 Rev. A 030-300500 Rev. A ETHERNET PORTOctober 12.6.7 QOS 030-300500 Rev. A October030-300500 Rev. A 12.6.8 RouteOctober Add Route 12.6.9 RIP 030-300500 Rev. A October13. SETTING UP ADVANCED SERVICE CONFIGURATION 13.1 Port Forwarding Ranges of Ports 13.2 Adding Port Forwarding Ports13.3 Port Forwarding Trigger Ports 13.4 Adding Local Trigger Ports 13.5 Static NAT 13.6 Enabling Static NAT 13.7 Disabling Static NAT 030-300500 Rev. A User GuideVersaLink Gateway Model 327W October14. MAINTENANCE 14.1 Backup/Restore 14.2 Firewall Log 030-300500 Rev. A 14.3 Administrative Password 14.4 Remote Access 14.5 Update Device 030-300500 Rev. A User GuideVersaLink Gateway Model 327W OctoberNOTE The actual information displayed in this screen may vary This screen shows that the file is being uploaded to VersaLink User GuideVersaLink Gateway Model 327W 030-300500 Rev. AVersaLink Gateway Model 327W The following screen will be displayed as VersaLink is being resetUser Guide 030-300500 Rev. A15. TROUBLESHOOTING 15.1 System Self TestsConnection/Status Test Description / Test Results030-300500 Rev. A 15.2 Diagnostic LogsOctober 030-300500 Rev. A User GuideVersaLink Gateway Model 327W October030-300500 Rev. A User GuideVersaLink Gateway Model 327W October15.2.1 Saving the Diagnostic Log File 15.3 Statistics 15.3.1 Ethernet Port Statistics15.3.2 DSL Transceiver Statistics Transceiver Information-Down Stream/Up Stream Path15.3.3 WAN VC Statistics 0/35Network Name SSID 15.4 Wireless StatisticsWireless Card Information 802.11 MAC Address BSSIDOUT-Multicast Frames 15.5 Status 15.5.1 LAN Devices 15.5.2 Wireless Stations 15.5.3 RIP Table 030-300500 Rev. A 15.5.4 QOS StatusOctober 030-300500 Rev. A October15.5.5 VOIP Status Application/Game 16. NAT SERVICESApplications/Games/VPN Support Port/ProtocolApplication/Game Port/ProtocolApplication/Game Port/ProtocolVPN Protocol Application/GamePort/Protocol Comments17. TECHNICAL SUPPORT INFORMATION Westell Technical Support 18. WARRANTY AND REPAIRS WarrantyRepairs System Requirements for Wireless 19. PRODUCT SPECIFICATIONSProtocol Features Connectors20. SOFTWARE LICENSE AGREEMENT 21. PUBLICATION INFORMATION