SVx41HDI Series Server Remote Control: Instruction Guide

Troubleshooting

If you are experiencing trouble with your devices, first make sure that all cables are connected to their proper ports and are firmly seated.

Mouse does not work.

Make sure there is only one mouse driver installed in each computer.

Monitor works, but keyboard and mouse do not.

Make sure you haven’t swapped the keyboard and mouse cables

VGA image is not clear.

You may be using poor quality VGA cables. Make sure you are using UL-2919 rated, double- shielded VGA cables.

No OSD screen or screen image.

You may have selected a power-off computer. Use the pushbuttons or to select a computer that is turned on.

There is a keyboard error on boot.

You may have a loose keyboard connection. Make sure your keyboard cables are well-seated.

The letters on the TFT LCD display are blurry or have shadows.

You may have improper resolution settings. Under the Control Panel, set the VGA output of your computers to match the highest resolution of the LCD monitor with Large Font selected.

Master/Slave does not work or there is a double OSD.

Make sure that the slave’s Console port is connected to one of the Master’s PC ports.

Perform a KVM Reset. Make sure that you have removed all power sources from the Slave unit before connecting it to the Master switch.

The Up and Down arrows don’t work in manual scan mode.

Make sure more than one computer is turned on. Manual Scan only works with powered computers. Check the Scan Type (from the OSD menu) and make sure you have selected the proper computers.

Auto Scan does not work.

Make sure more than one computer is turned on. Auto Scan only works with powered on computers. Check the Scan Type (from the OSD menu) and make sure you have selected the proper computers. Press the Left Control key twice or press any front pushbutton to abort the Auto Scan.

OSD menu is not in the proper position.

The OSD menu has a fixed resolution and its size varies depending on the monitor. Use <F4> More/ Position (from the OSD menu) to move the OSD menu to a different location.

Cannot select a computer connected to a Slave.

Make sure that the Slave’s Console port is connected to one of the Master’s PC ports. Only ports PC 1 to PC 8 can be connected to Slaves, even if the Master switch has 16 PC ports.

Keyboard strokes are shifted.

Press both Shift keys.

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StarTech.com SV841HDI, SV1641HDI, SV441HDI manual Troubleshooting
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SV841HDI, SV441HDI, SV1641HDI specifications

StarTech.com offers a range of HDMI-over-IP extenders that are designed to deliver high-quality video and audio signals over standard Ethernet networks. Among these products are the SV1641HDI, SV441HDI, and SV841HDI, each tailored to meet different connectivity and scalability needs while maintaining exceptional performance.

The SV1641HDI is a cost-effective solution for extending HDMI signals up to 164 feet (50 meters) using a single Cat5e/6 cable. This extender supports resolutions up to 1080p, making it ideal for home theaters, conference rooms, and classrooms where high-definition video is a must. One of its standout features is the plug-and-play capability, allowing for quick setup without the need for complex configuration. Additionally, it supports various audio formats, providing flexibility for different audio setups.

Moving to the SV441HDI, this model expands upon the capabilities of the SV1641HDI by enabling HDMI signal extension to distances up to 230 feet (70 meters). This possibility is achieved through a single run of Cat5e/6 cable, making it suitable for larger environments. The SV441HDI supports resolutions up to 4K at 30Hz, ensuring that users can enjoy sharper images and fine details, which is especially important for presentations and video playback. With its IR control capabilities, users can manage their devices remotely, adding to the convenience of this extender.

For those requiring even more advanced features, the SV841HDI is the premium option in this lineup. This model supports resolutions up to 4K at 60Hz and can extend HDMI signals to distances of up to 328 feet (100 meters) via Cat6 cabling. The SV841HDI is perfect for a variety of applications, including commercial AV installations, where high-quality video is critical. It also features support for multi-channel audio formats, ensuring that users get a complete audio-visual experience. The inclusion of a web-based interface allows for easy configuration and management of connected devices.

All three models are designed with reliability and performance in mind. They incorporate advanced technologies to ensure minimal latency and uncompromised signal quality, whether used in small setups or extensive professional installations. With their unique features tailored to different requirements, the SV1641HDI, SV441HDI, and SV841HDI are excellent choices for any HDMI extension needs, providing flexibility and high performance in various environments.
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