Troubleshooting

If you encounter problems with the KVM Extender during the installation or operations, please check through this section for a possible solution. If your problem is not listed here and you can not resolve the issue, please contact your local dealer for the fastest assistances.

Symptom

Solution

 

•Verify that all the cables are qualified according to

 

the hardware requirement section.

 

•Verify that all the cables are properly connected to

 

their ports and are firmly seated.

 

•Use an alternative CATx cable connection

 

between the unit of con sole and computer.

No video signal

•Use CATx cables with identical brand and length

when connected simultaneously.

 

•Use CATx cables for the connection between the

 

respective RJ45 port (Cat5 1 to Cat5 1/ Cat5 2 to

 

Cat5 2) on each Unit.

 

•Power down the computer. Connect the monitor

 

directly to the computer and power up again. If the

 

monitor does not operate correctly direct to the

 

computer, try another monitor.

 

•Use the EIA / TIA 568B industry standard CATx

 

cable for KVM Extender connection.

Poor video quality

•Unplug the CATx cable(s) from the Extender, then

plug it / them back in.

 

 

•Perform the video quality adjustment for the

 

length of CATx being used.

2 monitors (1st and 2nd)

 

on Remote Unit can’t

•Adjust 1st Monitor first (use F1 ~ F4) and then 2nd

simultaneously display

Monitor second (use F5 ~ F8). Please refer to Video

improved video quality after

Adjustment section for more details.

adjustment

 

Instruction Manual

17

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StarTech.com usb dual vga cat5 kvm console extender - 650ft/200m manual Troubleshooting, Solution

usb dual vga cat5 kvm console extender - 650ft/200m specifications

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