3 | Shipping Information |
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3-1 Unpacking and Inspection
You should inspect your Sterling
Thoroughly check the equipment for any damage that might have occurred in transit, such as broken or loose wiring and components, loose hardware and mounting screws, etc. In case of breakage, damage, shortage, or incorrect shipment, refer to the following sections.
3-2 In the Event of Shipping Damages
Important! According to the contract terms and conditions of the Carrier, the responsibility of the Shipper ends at the time and place of shipment.
;Notify the transportation company’s local agent if you discover damage.
;Hold the damaged goods and packing material for the examining agent’s inspection. Do not return any goods to Sterling before the transportation company inspection and authorization.
;File a claim against the transportation company. Substantiate the claim by referring to the agent’s report. A certified copy of our invoice is available upon request. The original Bill of Lading is attached to our original invoice. If the shipment was prepaid, write us for a receipted transportation bill.
;Advise Sterling regarding your wish for assistance and to obtain an RMA (return material authorization) number.
3-3 Parcel Post Shipment
Notify Sterling at once in writing, giving details of the loss or damage. This information is required for filing a claim with our insurance company.
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