4.11 TROUBLESHOOTING

ERROR CONDITION CODE 01

If the control panel displays a program board error (Error Code 01), place the Freezing Cylinder Off-On Switch in the Off position, wait 10 seconds, and return the switch to the On position. If the Control Panel still displays the error condition code, call your Authorized Stoelting Distributor for further assistance.

ERROR CONDITION CODE 02

If the control panel displays a high torque error (Error Code 02), the controller has sensed that the product in the freezing cylinder has reached 125% of set consistency for 10 or more seconds. This condition may be caused if the product consistency adjustment has been set too high. To remedy this condition, place the Freezing Cylinder Off-On Switch in the Off position, wait until the product in the freezing cylinder has had adequate time to thaw to a reasonably soft consistency, and return the switch to the On position. Follow the Product Consistency Adjustment procedures at the begining of this section and reduce the Fine Adjustment value by a few points. If the Control Panel still displays the error condition code, call your Authorized Stoelting Distributor for further assistance.

ERROR CONDITION CODE 03

Extended run time errors (Error Code 03) are often times caused by the mix running too low in the freezer’s mix container, or if a restriction is preventing the mix from entering the freezing cylinder. Check the mix level on the affected freezing cylinder. If the level mix is low, add mix. Look for ice crystals in the liquid mix container. Ice crystals canclogthemixinletsystem,andpreventmixfromentering the freezing cylinder. If you find ice crystals in the mix, check the temperature of the walk-in cooler where the mix is stored and the temperature of the freezer’s cab. If the freezer’s cab is below 34°F (1°C), call your Stoelting Authorized Distributor for assistance in adjusting the freezer cab temperature.

Check the condition of the neoprene hose running through the mix pump head. If it shows signs of wear, rotate or replace it as outlined in Section 2.5 of this manual.

Excessive compressor run time may also occur if the condenser filter is dirty, or if the condenser is obstructed. Check the top of the freezer, to be sure nothing has been placed on top of the condenser.

After the cause of the problem is found and remedied, place the Freezing Cylinder Off-On Switch in the Off position, wait 10 seconds, and return the switch to the On position. If the Control Panel still displays the error condition code, call your Authorized Stoelting Distributor for further assistance.

ERROR CONDITION CODE 04

If the freezer is left in the Clean Mode for more than 20 minutes, the control panel will display a Clean Error (Error 04). This condition does not reflect a problem with the freezer itself. The Clean Error has been programmed into the controller as a safeguard to protect the freezer from potential damage caused by the freezer being accidentally left in the clean mode. To remedy the Clean Error, place the Freezing Cylinder Off-On Switch in the Off position, wait 10 seconds, and return the switch to the On position. If the Control Panel still displays the error condition code, call your Authorized Stoelting Distributor for further assis- tance.

ERROR CONDITION CODE 05

If the control panel displays a Freezing Cylinder Sensor error (Error Code 05), place the Freezing Cylinder Off-On Switch in the Off position, wait 10 seconds, and return the switch to the On position. If the Control Panel still displays the error condition code, call your Authorized Stoelting Distributor for further assistance.

NOTE

When the freezer encounters a Freezing Cylinder Sensor Error, the freezer will automatically be switched to run on pre-configured timing cycles. This mode will allow you to continue serving product until the freezer can be serviced.

ERROR CONDITION CODE 07

If the control panel displays a Drive Motor Current error (Error Code 07), place the Freezing Cylinder Off-On Switch in the Off position, wait 10 seconds, and return the switch to the On position. If the Control Panel still displays the error condition code, call your Authorized Stoelting Distributor for further assistance.

ERROR CONDITION CODE 08

If the control panel displays a Cab Sensor error (Error Code 08), place the Freezing Cylinder Off-On Switch in the Off position, wait 10 seconds, and return the switch to the On position. If the Control Panel still displays the error condition code, call your Authorized Stoelting Distributor for further assistance.

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