Sun Microsystems X2250 2.4 Getting Technical Assistance

Chapter 2 Troubleshooting 2-7

2.4 Getting Technical Assistance

If the troubleshooting procedures in this chapter fail to solve your problem,see

TABLE2-2, which lists the Sun web sites and telephone numbers for additional

technical support.

TABLE2-2 SunWeb Sites and Telephone Numbers

ServerDocuments and Suppor t Resources URLor Telephone Number

PDF filesfor all the current Sun Fire X2250 server

documents.

http://docs.sun.com/app/docs/prod/sf.x2250

Solarisand other software documents. This web site

has full searchcapabilities.

http://docs.sun.com

Discussion and troubleshootingforums. http://supportforum.sun.com/

Support, diagnostic tools, and alerts for all Sun

products.

http://www.sun.com/bigadmin/

SunSolveSM web site. Contains links to software

patches. Lists some system specifications,

troubleshootingand maintenance information, and

other tools.

http://www.sunsolve.sun.com/handbook_pub/

Service support phone numbers. 1-800-872-4786 (1-800-USA-4Sun), Select Option 1.

International telephone numbers for Sun support. http://www.sun.com/service/contacting/

solution.html

Warrantyand contract support contacts. Links to

other service tools.

http://www.sun.com/service/online/

Warrantiesfor every Sun product. http://www.sun.com/service/support/warranty

Contents

Main Please Recycle Contents Page Page Page Page Page Preface How This Book Is Organized Typographic Conventions Related Documentation Page Page Sun Fire X2250 Server Overview 1.1 Features 1.2 Operating System and Software 1.2.1 Preinstalled Software Note 1.2.2 Supported Operating Systems 1.2.3 Tools & Drivers CD Software 1.2.4 System Management 1.3 Hardware System Overview 1.3.1 Front and Rear Panels 1.3.2 Internal Components Page 1.4 Powering On and Powering Off the Server 1.4.1 Applying Standby Power for Initial Service Processor Configuration Caution Note 1.4.2 Powering On Main Power Mode 1.4.3 Shutting Down Main Power Mode Caution 1.4.4 Clearing the CMOS 1.5 Customer-Orderable Components Page Troubleshooting 2.1 Troubleshooting Overview 2.2 Performing Visual Inspections 2.2.1 Performing an External Visual Inspection 2.2.2 Performing an Internal Visual Inspection Caution 2.3 Troubleshooting Procedures Page Page 2.4 Getting Technical Assistance If the troubleshooting procedures in this chapter fail to solve your problem,see technical support. Page Performing Diagnostics 3.1 Pc-Check Diagnostics Overview 3.1.1 Accessing the Pc-Check Diagnostics Software 3.2 System Information Menu Options 3.3 Advanced Diagnostics Tests Menu Options Diagnostics Testsmenu. Page 3.3.1 Testing the Hard Disk Caution 3.4 Immediate Burn-in Testing Tip 3.4.1 Loading Scripts for Immediate Burn-in Testing Toload one of the scripts available to test the devices on your system, do the following: 3.5 Deferred Burn-in Testing 3.5.1 Creating and Saving Scripts for Deferred Burn-in Testing 3.6 Create Diagnostic Partition Option Note 3.6.1 Removing Existing Partitions From a Hard Disk Caution 3.6.2 Adding a Diagnostic Partition to the First Bootable Disk 3.6.3 Creating a Log File on the Diagnostic Partition 3.6.4 Accessing the Diagnostic Partition on a Red Hat Linux System Page 3.6.5 Accessing the Diagnostic Partition on the Solaris 10 Operating System 3.6.6 Accessing the Diagnostic Partition on the Windows Server 2003 Operating System 3.7 Show Results Summary Page Page Maintaining the Sun Fire X2250 Server Note 4.1 Tools and Supplies Needed 4.2 Installation Precautions 4.2.1 ESD Precautions 4.2.2 Preinstallation Instructions Caution 4.2.3 Postinstallation Instructions 4.3 Powering Off the Server and Removing the Cover Caution 4.4 Locations of Server Components 4.5 Component Replacement Procedures 4.5.1 Replacing the I/O Board 4.5.1.1 Removing the I/O Board 4.5.1.2 Installing the I/O Board 4.5.2 Replacing the PCIe Card and Riser Assembly Note Note Graphics cards arenot currently supported for the x16 riser assembly.Refer Note The examples shown in these proceduresuse the x8 card, but the installation 4.5.2.1 Removing the Riser Assembly and PCIe Card 4.5.2.2 Installing the PCIe Card and Riser Card Assembly Page 4.5.3 Replacing a Hard Disk Drive and Carrier 4.5.3.1 Removing an HDD and Carrier Note 4.5.3.2 Installing an HDD and Carrier Note 4.5.4 Replacing an HDD Backplane Assembly 4.5.4.1 Removing an HDD Backplane 4.5.4.2 Replacing an HDD Backplane Page 4.5.5 Removing and Installing the ODD Drive Assembly 4.5.5.1 Removing the ODD Drive Assembly Caution 4.5.5.2 Installing the ODD Drive Assembly 4.5.6 Replacing the Air Duct 4.5.6.1 Removing the Air Duct Page 4.5.7 Replacing the Power Supply 4.5.7.1 Removing the Power Supply 4.5.7.2 Installing the Power Supply Page 4.5.8 Replacing the Single Fan Module 4.5.8.1 Removing the Fan Module Note 4.5.8.2 Installing the Fan Module 4.5.9 Replacing the Dual Blower Module 4.5.9.1 Removing the Dual Blower Module 4.5.9.2 Installing the Dual Blower Module 4.5.10 Replacing Memory Modules 4.5.10.1 DIMMPopulation Rules Note 4.5.10.2 Removing a DIMM Page 4.5.10.3 Installing a DIMM Note 4.5.11 Replacing the System Battery Caution 4.5.11.1 Removingthe System Battery Page 4.5.11.2 Installing the System Battery Note 4.5.12 Replacing a CPU and Heatsink Note 4.5.12.1 Removinga CPU and Heatsink Caution Note 4.5.12.2 Installing a Replacement CPU Caution Note Caution 4.5.13 Installing a New CPU Note Caution Note Caution 4.5.14 Replacing Cables 4.5.15 Motherboard Note 4.5.15.1 Removing the Motherboard Note 4.5.15.2 Installing the Motherboard Caution Page Page Page Page System Specifications A.1 Physical Specifications A.2 Power Specifications Maximum continuous power is 500 W.Other specifications are shown in the following tables. A.3 Environmental Specifications Environmental specifications for the Sun Fire X2250 server areshown in TABLEA-6. A.4 Serial Connector Pin Assignments Using the Tools & Drivers CD B.1 Tools & Drivers CD Contents B.2 Updating BIOS B.2.1 Updating Sun Fire X2250 BIOS Using the DVD Drive B.2.2 Updating Sun Fire X2250 BIOS From a Remote Client Note B.3 Updating SP Firmware B.3.1 ILOM CLI B.3.1.1 Updating ILOM SP Firmware Using the CLI Note B.3.2 ILOM Web Interface B.3.2.1 Updating SP Firmware Page B.4 Booting the Tools & Drivers CD Froma PXE Server B.4.1 Setting up the Tools & Drivers CD Image on the PXE Server B.4.1.1 Setting Up the PXE Server Note Page B.4.2 Accessing the Tools & Drivers CD From the Target Sun Fire X2250 Server B.4.2.1 Accessing the Tools & Drivers CD From the Target Server B.5 Intel PROSET Driver Software B.5.1 Installing the Intel PROSET Driver Software B.6 Updating FRU PROM When the System Mainboard is Replaced Note Installing the Server Into a Rack With Optional Slide Rails Caution C.1 Disassembling the Slide Rails Before Installation C.2 Installing the Mounting Brackets Onto the Server C.3 Attaching the Slide-Rail Assemblies to the Rack Page Page Caution C.4 Installing the Server Into the Slide-Rail Assemblies Page Caution C.5 Installing the Cable Management Assembly Page Note Page Page Page Page C.6 VerifyingOperation of the Slide Rails and CMA Note Index A B C D E F H I J R S T U V W