Troubleshooting Guide
This section provides information to help solve common problems you may encounter with your system.
Display Help
Although the unit’s video settings will be configured correctly when installed, it is possible that subsequent changes in your hardware configuration (for example, the installation of a new television) may affect the configuration and, in extreme circumstances, may cause the User Interface to be displayed incorrectly or not at all.
Display Help exists for this scenario; so that the unit’s video settings can be
Accessing Display Help
•Access the Admin UI as described previously.
•Press the following combination of six buttons on your remote control handset:
JMenu , JMenu , 4 , 3 , 5 , 7
This button combination can be easily remembered as the alphanumeric buttons 4, 3, 5, 7 correspond to the letters H, E, L, P, to spell the world help.
The screen may flicker for a few moments as some tests are run, then depending on the nature of your configuration problems, the User Interface may display the Display Help screen:
The options available via the Display Help screen are as follows:
Return to the Default Video Set-Up
If you are experiencing problems with video display on either output, try using this function to cure the problem.
•Press the 0 button on your remote control to return to the default video
This will cause the unit to restart with the video settings re- set to their default values.
APPENDIX
Cycle Through HDMI Modes
If the User Interface is not displayed on the television connected to Digital Video Out, it may be due to the wrong HDMI mode being selected for your particular television.
•Press the 7 button on your remote control to switch to the next available HDMI mode.
The television connected to Digital Video Out will flicker and then display the new mode. Repeatedly press the 7 button to cycle through all the available modes, before deciding which is best for your particular television.
•Press the ODone button to return to the User Interface.
Switch Between NTSC and PAL TV Output
If the video fails to display, or is displayed incorrectly, on televisions connected to Analogue Video Out, try using this function to rectify the problem.
•Press the 8 button on your remote control to switch between NTSC and PAL TV output formats.
Choose the best option for your television.
•Press the ODone button to return to the User Interface.
Switch Between Composite, S-Video and Component TV Output
If the video fails to display, or is displayed incorrectly, on televisions connected to Analogue Video Out, try using this function to rectify the problem.
•Press the 9 button on your remote control to switch between Composite,
Repeatedly press the 9 button for the unit to cycle through the available options. Choose the best option for your television.
•Press the ODone button to return to the User Interface.
Blank Display
If you select an item from the media libraries for playback and the display goes blank, it may be due to a missing or invalid library item. In the event that this happens, try pressing the àLibrary button on the remote control to return to the User Interface. If this does not resolve the problem, contact your dealer or installer.
Disc Eject
If your disc does not eject automatically, there is a hidden button just inside the disc slot on the front of the
User’s Manual
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