XiVA Software Customer Service Agreement

APPENDIX

XiVA™ SOFTWARE CUSTOMER SERVICE AGREEMENT

Your next-generation XiVA™ home media appliance (your TGM-100) is powered by XiVA™ Software brought to you by Imerge Limited (“Imerge”). This agreement explains the terms and conditions that will apply to your use of XiVA™ Software.

Definitions in this Agreement

“Imerge” or “we” means Imerge Limited (company registration number 03360764) whose registered office is at Bar Hill Business Park, Saxon Way, Bar Hill, Cambridge CB23 8SL England, United Kingdom;

“Software” means the XiVA™ Software on your TGM-100 and related XiVA™ accessory software.

“Service” means the use of XiVA™ Software related services provided to you by Imerge, for example the registration service via the Internet.

“You”, “your” and “yourself” means you, the person entering into this agreement with Imerge;

“Registration Data” means your name, address, postcode and telephone number (optional) or email address (optional).

Service Charges

You will be responsible for the interoperability between your XiVA™ home media appliance (your TGM-100), your TV set and the public telephone service and all related charges.

XiVA Software Privacy Policy

We respect the privacy of your information and will handle any personal information you might supply to us when you register your equipment in accordance with the XiVA™ Software Privacy Policy. A copy of this Privacy Policy is included as a part of this document and forms part of these terms and conditions. Please read it carefully.

Conditions of Use

You agree not to use the Software and/or Service in a way that may reasonably be expected to interrupt, disturb or impair the working of the XiVA™ Software Service. You will not insert or knowingly or recklessly transmit, distribute, upload or otherwise make available emails, software, data or files that contain a virus or corrupt data; seek unauthorized entry into back office; hack into any aspect of the Software or Service; knowingly corrupt data; circumvent, or attempt to seek to circumvent, any of the security safeguards of Imerge or any of its suppliers; make any business use of the Service; or assist any third party to do any of these things. By registering, you agree to these terms and conditions.

Title to Software and Intellectual Property

Imerge retains title to and ownership of all the XiVA™ Software and intellectual property rights in Imerge authorised products and XiVA™ home media appliances and the Service. Imerge also retains ownership of all Imerge copyrights and trademarks. Except as expressly authorised by Imerge, you agree not to copy, modify, reverse engineer, rent, lease, loan, sell, distribute, sublicense, or create derivative works based on the XiVA™ Software, in whole or in part.

You agree not to access the XiVA™ Software Service by any means other than through the interface provided by Imerge or an Imerge Business Partner for use in accessing the Service.

Indemnity

Neither Imerge nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of the Software. Save in respect of liability for death or personal injury arising out of negligence, Sunfire hereby disclaim and exclude to the fullest extent permitted by law all liability for any loss or damage whatsoever and howsoever incurred including any consequential, special, secondary or indirect loss or damage or any damage to goodwill or profits or any loss of anticipated savings incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use the Service or any software or content supplied to you in connection with the Service, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure even if Imerge or its employees or agents are advised of the possibility of such damages, losses or expenses.

Limitations of Sunfire’s Liability

In no event will Imerge or its suppliers be liable to you or any third party for any loss of profits, loss of data, loss of revenue, loss of or loss of use of software, loss of or loss of use of equipment, to which the TGM-100 is connected, business interruption,

or other indirect, consequential, special, or incidental damages of any nature arising from or relating to your use of the Software, even if Imerge has been advised of the possibility of such damages. You understand that these limitations of Imerge’s and Imerge’s suppliers’ liability are a fundamental term of this agreement.

Changes to the XiVA™ Software Service

Imerge reserves the right in its absolute discretion at any time and without notice to users of the Software to add, remove, amend or vary features of the Software or Service, temporarily or permanently, or on notice to all users to discontinue the Service altogether at any time in its discretion. You agree that Imerge shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Imerge also reserves the right to change the terms and conditions of this agreement. Such changes shall be effective upon notification by Imerge. You are responsible for viewing any new terms and continued use after notification will confirm acceptance of such changes.

Invalidity

If any part of these terms and conditions are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales whose courts shall have jurisdiction to resolve any disputes between us. The official text of this agreement shall be in English. In the event any dispute concerning the construction or meaning of this agreement, reference shall be made only to this agreement as written in English and not to any translation into another language. If any provision of these terms and conditions is held by a court of competent jurisdiction to be contrary to the law then such provisions shall be construed as far as possible to reflect the intention of the parties and the other provisions shall remain in full force and effect.

Entire Agreement

These terms and conditions set out the whole of the agreement relating to our supply of the Software and Service and shall supersede any prior agreements or representations in respect thereof. These terms and conditions cannot be varied except in writing, which can be delivered by electronic mail by Imerge. In particular nothing said by any sales person on behalf of Imerge or an Imerge Business Partner should be understood as a variation of these terms and conditions or an authorised representation about the Service or the nature and quality of items displayed thereon. Imerge shall have no liability for any such representation being untrue or misleading.

No person other than the parties to this agreement shall have the right to enforce any of its terms under the Contracts (Rights of Third Parties) Act, 1999.

These terms do not relate to your purchase of the XiVA™ home media appliance itself, which is governed by a separate warranty agreement provided by Imerge’s Business Partner or their agent.

Assignment

You shall not assign any of your rights or obligations under these terms and conditions without Imerge’s prior written consent. Imerge shall have the right to assign or otherwise delegate all or any of its rights or obligations under these terms and conditions on notification to you.

Waiver

Imerge’s failure to exercise or enforce any of its rights under these terms and

conditions shall not constitute a waiver of any such right.

Notices

Any and all notices to be given by either Imerge or you to the other under these terms and conditions shall be deemed sufficiently given when sent by email or facsimile transmission in each case addressed to you at the email address or facsimile number you have given us or to Imerge at the email address or facsimile number displayed at www.xiva.com

BY USING THE SERVICE, I CONFIRM THAT I HAVE READ AND UNDERSTOOD THIS ENTIRE AGREEMENT AND I AGREE TO ALL THE TERMS OF THIS AGREEMENT AS STATED ABOVE.

User’s Manual

TGM-100C, TGM-100 specifications

The Sunfire TGM-100 and TGM-100C are advanced, next-generation gasification systems developed by Sunfire, a pioneer in sustainable energy technologies. These models are designed to convert a broad range of carbon-based feedstocks, such as biomass and waste materials, into high-quality synthesis gas (syngas). Utilizing a unique combination of innovative technologies, they stand out in the realm of clean energy production.

One of the main features of the TGM-100 and TGM-100C is their efficient conversion process. They employ a dual-stage gasification technology that enhances the efficiency of energy extraction from various raw materials. The first stage utilizes pyrolysis, where the feedstock is thermally decomposed in the absence of oxygen, leading to the production of bio-oil and char. This is followed by a gasification stage, where the remaining solid residues are converted into syngas using controlled amounts of oxygen and steam. This two-step process ensures high conversion rates and maximizes energy output.

In terms of technology, both models are equipped with advanced control systems that monitor and optimize the gasification parameters in real-time. These systems improve operational flexibility and reliability, allowing the units to adapt to varying feedstock qualities. Additionally, the TGM-100C version is designed with modular capabilities, making it easier to scale projects according to specific energy needs or feedstock availability.

Another characteristic that sets these models apart is their emphasis on environmental sustainability. The systems are designed to minimize emissions, contributing to a cleaner energy landscape. The syngas produced can be utilized in various applications, including power generation, chemical production, and as a substitute for natural gas in industrial processes.

The TGM-100 and TGM-100C are also notable for their robustness and durability. Built to withstand high operational demands, they feature high-grade materials and components that ensure long-lasting performance even under challenging conditions. These characteristics make them suitable for a range of applications, from industrial settings to remote off-grid locations.

In summary, the Sunfire TGM-100 and TGM-100C represent cutting-edge advancements in gasification technology. With their efficient energy conversion processes, modular capabilities, real-time optimization, and commitment to sustainability, they are a compelling choice for those seeking reliable and environmentally friendly energy solutions.

Sunfire TGM-100C user manual XiVA Software Customer Service Agreement

Models: TGM-100C TGM-100