TROUBLESHOOTING GUIDE

If the DVD player does not perform properly when operated as instructed in this Owner's Manual, check the player, consulting the following checklist.

Symptom

Cause

Remedy

No power

¡Loose power plug.

¡Insert the power plug firmly into the wall outlet.

 

 

 

 

¡The remote control is not aimed

¡Aim the remote control directly at the sensor on

 

at the sensor on the player.

the player.

The player does not

¡Obstacles present between the

¡Remove the obstacles from the signal path.

respond to the

remote control and the sensor.

 

remote control.

¡The remote control is too far

¡Use the remote control within 7m of the player.

 

away from the player.

 

 

¡Dead batteries.

¡Replace the batteries.

 

 

 

 

¡Loose video connection.

¡Connect the video cables firmly.

No picture

¡Wrong disc.

¡Insert a correct video disc that plays on this

 

 

player.

 

 

 

 

¡No disc.

¡Insert a disc.

Disc cannot be

¡Dirty disc.

¡Clean the disc.

¡Disc is placed upside down.

¡Place the disc correctly, with the label side up.

played

¡Parental lock is active.

¡Cancel the parental lock or change the control

 

 

 

level.

 

 

 

 

¡Loose audio connection.

¡Connect the audio cables firmly.

 

¡The power of the connected

¡Turn the power of the audio component on.

No sound

audio component is off.

 

¡Wrong audio output settings.

¡Correct the audio output settings.

 

 

¡Wrong input settings on the

¡Correct the input settings on the audio

 

connected audio component.

component.

 

 

 

 

¡Copy protection is active.

¡Connect the player directly to the TV.

Distorted picture

¡Immediately after playing, press

¡There are some cases where pictures may be

fast forward or in reverse.

slightly distorted, which are not a sign of a

 

 

 

malfunction.

 

 

 

Audio or subtitle

¡The selected language is not

¡No malfunction.

language does not

available for audio or subtitles

 

match the setup.

on the DVD.

 

The camera angle

¡The DVD does not contain

¡No malfunction.

sequences recorded from

 

cannot be changed.

 

different camera angles.

 

 

 

 

 

 

Audio or subtitle

¡The DVD does not contain

¡No malfunction.

language cannot be

audio source or subtitles in the

 

changed.

selected language.

 

“Prohibited icon”

¡That operation is prohibited by

¡No malfunction.

appears on the

the player or disc.

 

screen, prohibiting

 

 

an operation.

 

 

 

 

 

Notes

Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Owner’s Manual for details on correct operations.

¡Playback from a desired track and random playback are not available during program playback.

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Sylvania DVL500B owner manual Troubleshooting Guide, Symptom Cause Remedy