If communication cannot be established between the PC/terminal and the TANDBERG Video Portal’s Data port the following should be checked:

TANDBERG Video Portal

Data port Command Interface User Guide

If communication cannot be established between the PC/terminal and the TANDBERG Video Portal’s Data port the following should be checked:

Verify that the serial cable is a straight through 9-pin to 9-pin cable

Confirm that the configuration of the PC/terminal’s serial RS-232 port is identical to the configuration of the TANDBERG Video Portal RS-232 port.

Verify that the PC/terminal’s serial RS-232 port is working properly by connecting it back-to-back to another PC/terminal and send characters in both directions1.

1It requires a null-modem cable to perform this test

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TANDBERG D1392602 manual