Technicolor - Thomson ST516V6 setup guide LED Diagnostics, Checking the LEDs

Chapter 4

Troubleshooting

4.2LED Diagnostics

Checking the LEDs

After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet.

LED status	Possible solutions
No LEDs are lit	The Thomson Gateway is not turned on, or turned off.
	> Make sure the Thomson Gateway is plugged into an electrical outlet.
	> Make sure you are using the correct power supply for your Thomson
	Gateway. The Thomson Gateway electrical power requirements are
	indicated on the label on the bottom of your Thomson Gateway.
	> Make sure the Thomson Gateway is turned on.
	> Unplug the Thomson Gateway, restart your computer and then plug the
	Thomson Gateway back in.
Power LED is lit red or	The Thomson Gateway is malfunctioning or not able to start up.
flashing amber	> Fully unplug the Thomson Gateway from your computer and disconnect
	it from its power supply. Wait five seconds, connect the Thomson
	Gateway again and turn it back on.
DSL LED is flashing green	Your DSL service is unable to synchronise.
or no DSL LED	> Make sure the Thomson Gateway is plugged into the DSL-enabled phone
	line.
	> Make sure micro-filters are correctly fitted (if not, it is very likely that your
	regular telephone service is not working properly).
	> Make sure you have the correct Thomson Gateway variant (ISDN or
	POTS) according the DSL/phone service provided to your premises.
	> If you have previously had a working connection, call your ISP to check
	for service outages.
No Ethernet LED	No Ethernet connectivity:
	> Make sure the Ethernet cable(s) are firmly connected to the 10/100Base-T
	port.
	> Make sure you are using the correct cable type for your Ethernet
	equipment.
	> Make sure the Ethernet NIC driver is correctly installed and enabled on
	your computer. Power safe options for the Ethernet NIC should preferably
	be disabled.
Red Internet LED or No	> There was an authentication failure. This will usually present itself as an
Internet LED	error message regarding an incorrect password.
	„ Check whether your user name is correct. For ADSL connections, the
	user name is normally in the form of username@ISP.
	„ Check whether your password is correctly entered. The password is
	case sensitive.
	If you continue to get password failures, contact your ISP.
	> The wrong service profile was selected. Restart the setup of your
	Thomson Gateway, and make sure to select the correct service profile.

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