Chapter 4

Troubleshooting

5Type ipconfig /all and press ENTER.

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In Microsoft Windows 98 or Microsoft Windows Millennium, type winipcfg and then press ENTER.

>

>

>

Your IP address is displayed.

„In Mac OS X:

1 Go to Dock > System Preferences.

2 Click Network.

3 Click the TCP/IP tab.

Your IP address is displayed.

No dedicated firewall device or router is placed between your computer and the Thomson Gateway.

No personal network security software (for example firewall software) is running on your computer.

Your computer is correctly connected to the Thomson Gateway.

To repeat the search for your Thomson Gateway, click Back or restart the wizard. As soon as the wizard finds your Thomson Gateway, you can continue with “ Configuring the Thomson Gateway (and your computer)” on page 13.

The Thomson Gateway is not responding

If the completion window does not appear after running the Thomson Gateway Home Install Wizard, this means that the Thomson Gateway is not responding or not accessible anymore.

There are two possibilities:

>This might be due to the reconfiguration of the Thomson Gateway’s IP settings. In this case, the last window of the Home Install Wizard will not be shown. Your Thomson Gateway is correctly set up though and you will be able to surf the Internet.

>If you did not reconfigure the Thomson Gateway’s IP settings, restart the Home Install Wizard.

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If the setup fails over a wireless connection, try to set up your Thomson Gateway using a wired connection.

If the problem persists, refer to the Service Provider’s instructions for more information.

I cannot view the Thomson Gateway documentation

To be able to view the Thomson Gateway documentation pages on the Setup CD, JavaScript must be enabled in your Web browser. For more information, refer to the Help of your Web browser.

To allow active content on a Microsoft Windows XP system, see “ I get a warning about active content in Internet Explorer” on page 33.

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Technicolor - Thomson ST516V6 setup guide Thomson Gateway is not responding, Cannot view the Thomson Gateway documentation

ST516V6 specifications

The Technicolor - Thomson ST516V6 is a versatile ADSL modem/router, designed to cater to the growing demands of high-speed internet connectivity in residential and small business environments. This device stands out due to its user-friendly interface, robust performance, and a range of features that enhance internet connectivity and management.

One of the key features of the ST516V6 is its built-in ADSL2/2+ modem, which allows for high-speed internet connection with data rates of up to 24 Mbps. This enables users to enjoy seamless browsing, streaming, and online gaming experiences, which are essential in today’s digital age where internet reliance has surged. Additionally, the ST516V6 is backward compatible with older ADSL technologies, ensuring that it can still be used in various environments without compatibility issues.

The Technicolor ST516V6 also includes multiple connectivity options designed to support various networking needs. With its four Ethernet ports, users can connect multiple devices directly via wired connections, ensuring stable and fast connectivity for devices such as PCs, gaming consoles, and smart TVs. For wireless connectivity, the device is equipped with a Wi-Fi access point that supports the IEEE 802.11 b/g/n standards, providing robust wireless ranges and speeds suitable for everyday internet tasks.

Security is a top priority with the ST516V6, as it features advanced options including WPA/WPA2 encryption for secure wireless communication, along with a built-in firewall to protect against unauthorized access and potential cyber threats. These features ensure that users can navigate the internet safely.

Another noteworthy characteristic of the Technicolor ST516V6 is its management and control functionalities. The user-friendly web interface allows users to easily configure settings, monitor device activity, and manage connected devices. This ensures that network performance can be optimized based on individual needs and preferences.

Moreover, the device comes with Quality of Service (QoS) capabilities, which allows users to prioritize bandwidth for specific applications or devices. This feature is particularly beneficial in households or offices with multiple users or devices competing for bandwidth.

In summary, the Technicolor - Thomson ST516V6 is a reliable modem/router that combines high-speed internet access with a robust set of features and security protocols. Its versatile connectivity options, user-friendly interface, and management capabilities make it an ideal choice for enhancing internet connectivity in various settings.