General Information
FREQUENTLY ASKED QUESTIONS
General | I would like to have louder | Subject to the TV model and connections, it is possible to connect the TV to an |
| sound by connecting | external amplifier or surround sound (subject to connections/inputs on the device) as |
| additional speakers | follows:- |
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| 1) Connect a COAX cable* from the TV’s COAX output to your amplifier/surround |
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| systems COAX input |
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| 2) Connect a 3.5mm jack to L/R phono cable* from the TV’s headphone socket (where |
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| fitted) to your amplifier/surround sound L/R input. Please note sound to the TV’s |
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| speakers will be disabled. |
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| 3) On selected models, it maybe possible to connect a SCART input/output* switch with |
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| an additional L/R Phono cable* to the TV’s SCART socket and to the L/R Phono Input of |
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| your amplifier/surround sound. Please note due to copyright laws it is not possible to |
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| output video/sound from the TV on certain sources, i.e. HDMi, DVD etc. |
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| *cables and switches mentioned are available to purchase separately from your |
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| retailer. |
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General | Why are some options in | Some options are only available in certain sources, i.e. HDMI, PC/VGA. They are |
| the menu unavailable and | unavailable in the other sources where they have no affect. |
| greyed out |
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TV | I have tuned in Digital TV | 1) Check you are in an area that can receive Freeview. Visit www.freeview.co.uk |
| but I am not receiving any | 2) Check you are using an aerial that is able to receive a good digital signal. In most |
| or all of the channels and/ | cases, you will need an outdoor digital |
| or the channels I receive are | excellent Freeview coverage, you may be able to use a loft type aerial but it is highly |
| breaking up | likely that you will also need to connect a booster between the back of the TV and |
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| the TV aerial wall socket. Unfortunately, to receive a good enough digital signal, it is |
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| not possible to use a portable/indoor type aerial. This may change once the analogue |
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| signal is switched off in 2012 and the Digital signal strength is increased. |
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TV | I have | Complete a first time installation, please refer to the |
| but when I switch it off it is | manual of how to do this |
| not storing the channels |
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DVD | I have inserted a disc but it is | 1) Ensure you have inserted put the disc in facing the correct way forward |
| not playing | 2) Ensure the disc is clean and is not scratched |
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| 3) Some copied discs will not play. |
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| 4) Check the DVD is a region 2 disc – to change the region of the DVD player, refer to |
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| section ‘Changing Regions’ on the website. |
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VCR/DVD | I have connected the TV to | In addition to connecting via SCART, you should connect the aerial cable from the |
Recorder | my VCR or DVD Recorder via | wall socket to your VCR/DVD Recorder and another aerial cable from the VCR/DVD |
| SCART but it is not recording | Recorder to the TV |
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Game Consoles | I have connected my PS3 to | 1) Ensure the TVs source is on HDMI |
| the TV via HDMI, but I am | 2) Check your settings on your PS3 are as per the PS3 instruction manual |
| not receiving any pictures or |
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| sound on my TV |
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Game Consoles | I have connected my | Component cables only provide HD Pictures. For the sound you will need to connect |
| Xbox 360 to the TV via | the Red & White audio cables on the Xbox to the Red & White phono inputs on the |
| Component Cables (Red, | rear of the TV. Please refer to the ‘Connections’ pages. |
| Green & Blue) but I am not |
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| receiving any sound |
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USB Mode | I have inserted a USB | Ensure the USB Memory Key is formatted to type FAT32. |
| Memory Key, but the TV |
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| does not recognise it |
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USB Mode | Using a USB portable hard | If you wish to use a portable hard drive larger than 32GB, please note that it must |
| drive | be formatted to the FAT32 file system in order to operate on this TV. Windows XP/ |
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| Vista computers are only capable of formatting up to 32GB, therefore, you will need a |
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| software programme/utility to format larger hard drives. Please refer to the web site |
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| for more information. |
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System Lock | I have changed the password | There is a master password of 4711, to gain access to the TV menu and reset the |
| on the television and now | normal password |
| forgotten it |
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