3-3

Chapter 3: Troubleshooting
Note: Not all BIOS can be ashed. Some cannot be ashed; it depends
on the modications to the boot block code.
3. If you've followed the instructions ab ove to troubleshoot your system, and
still cannot resolve the problem, then c ontact Supermicro's technical support and
provide them with the following information:
•Motherboard model and PCB revision number
•BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
•System conguration (OS version, peripheral devices, power supply type, etc)
An example of a Technical Support form is on our we bsite at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistanc e, please have your account number r eady
when placing a call to our technical supp ort department. We can be reac hed
by e-mail at support@supermic ro.com, by phone at: (408) 503-800 0, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer:
The X9SPV Motherboard Series supports up to 16GB of ECC DDR3 106 6/1333
MHz, two-way interleaved or non- interleaved SO-DIMM memo ry. See Section
2-4 for details on installing memor y.
Question: Why does Microsoft Windows show less memory than what is
physically installed?
Answer: Microsoft implemented a design change in Windows XP with Service
Pack 2 (SP2) and Windows Vista. This change is specic to the Physical Ad-
dress Extension (PAE) mode behavior which improves driver compatibility. For
more information, please read the following article at Microsoft’s Knowledge
Base website at: http://support.microsoft.com/kb/888137.
Question: How do I update my B IOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS les are located
on our web site at http://www.supermicro.com/support/bios/. Please check our