3-2

X9SPV Motherboard Series User's Manual
2. Use the speaker to determine if any beep codes ex ist. (Refer to Appendix A
for details on beep codes.)
3. Remove all memory modules and turn on th e system. (If the alarm is on, check
the specs of memory modules, rese t the memory or try a different one.)

Memory Errors

1. Make sure that the ECC SO-DIMM modules ar e properly installed and fully
seated in the slots.
2. Please check Section 2-3 and make sure th at you are using the correct mem ory.
Also, it is recommended that you use the mem ory modules of the same type
and speed for all DIMMs in the system.
3. Check for bad DIMM modules or slots by swap ping modules between slots to
see if you can locate the faulty modules .
4. Check the power supply voltage 115V/230V switch.

If You Lose the System’s Setup Conguration

1. Please be sure to use a high quality power supply. A poor quali ty power supply
may cause the system to lose the CMOS setup infor mation. Refer to Section
1-5 for details on recommended power s upplies.
2. The battery on your motherboard m ay be old. Check to verify that it sti ll supplies
~3VDC. If it does not, replace it with a new one.
3. If the above steps do not x the Setup Congurati on problem, contact your
vendor for repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please make sure that you have followed all
the steps listed below. Also, Note that as a motherboard manufacturer, Supermicro
does not sell directly to end users, so it is best to rst check with your distributor or
reseller for troubleshooting services. They should know of any possible problem(s)
with the specic system conguration that was sold to you.
1. Please go through the ‘Troubleshooting Procedu res’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our we bsite
(http://www.supermicro.com/support/faqs/) befor e contacting Technical
Support.
2. BIOS upgrades can be downloaded fro m our website at (http://www.supermicro.
com/support/bios/).