TechniSat i1 user manual Troubleshooting notes, Error, Possible Cause, Measures

Models: i1

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Troubleshooting notes:

Troubleshooting notes:

Error

Possible Cause

Measures

 

 

 

No sound or only sound from the

Wrong setup in Windows or the

Check the audio setup of the

speakers.

VoIP Software of your provider.

phone in the system preferences

 

 

of your computer.

 

 

Check your audio setup in the

 

 

preferences of your soft phone.

 

 

 

No picture when calling and using

Ask the provider of your soft

Check your webcam with its own

a webcam.

phone (e.g. Skype) whether the

software to be sure that it works.

 

webcam you are using is suppor-

Use a webcam that is supported

 

ted.

by the soft phone of your provider.

 

 

 

No telephone connection possi-

Firewall or proxy server setup

Change your firewall or proxy ser-

ble, but USB drivers and software

 

ver set up as recommended by

work correctly.

 

your soft phone provider.

 

 

 

No calls to the public telephone

Not enough credit on your

Recharge your account at your

network or to mobile phones pos-

account at your provider.

provider.

sible.

 

 

 

 

 

The soft phone of your provider

USB phone driver software not

Start the USB phone driver soft-

does not react

loaded.

ware.

 

Wrong soft-phone provider

Select the appropriate provider

 

selected in your USB phone

from the USB phone driver list.

 

driver.

 

The USB phone is not detected

The USB ports of your computer

Turn on the USB ports in the

as an USB device.

are turned off.

BIOS of your computer.

 

 

 

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TechniSat i1 user manual Troubleshooting notes, Error, Possible Cause, Measures