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Is there any problem ?
Problems | Possible causes | Solutions | |
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Water runs through the holes in the | The boiler is too full. | Do not fill the boiler right up to the top. | |
soleplate. |
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| The thermostat is not working : the | Contact an Approved Service Centre. | |
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| temperature is too low. |
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| You are using the steam control button | Check the thermostat and steam flow |
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| before the iron is hot enough. | settings. |
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| Water has condensed in the pipes | Press the steam control button away |
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| because you are using steam for the | from your ironing board until the iron |
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| first time or you have not used it for | produces steam. |
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| some time. |
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Water streaks appear on the linen. | Your ironing board is saturated with | Check that your ironing board is | |
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| water because it is not suitable for use | suitable. |
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| with a steam generator. |
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White steaks come through the holes in | Your boiler has a | Rinse the boiler every 10 uses (see § | |
the soleplate. |
| rinsing the boiler). If your water is hard, | |
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| increase the frequency. |
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Brown streaks come through the holes | You are using chemical descaling agents | Never add this type of product | |
in the soleplate and stain the linen. | or additives in the water for ironing. | in the boiler (see § what water | |
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| to use). |
The soleplate is dirty or brown and may | You are ironing at too high a | See our recommendations regarding | |
stain the linen. | temperature. | temperature control | |
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| setting.temperatura. |
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| Your linen is not rinsed sufficiently or | Ensure linen is rinsed thoroughly to |
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| you have ironed a new garment before | remove any soap deposits or chemicals |
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| washing it. | on new garments which have been |
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| sucked up by the iron. |
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| You are using starch. | Always spray starch on the reverse side |
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| of the fabric to be ironed. |
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There is no steam. | The boiler is empty. | Fill the boiler. | |
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| The boiler is not yet ready. | After starting the appliance, wait for 8 |
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| mins or until the steam ready indicator |
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| light comes off. |
Steam escapes from the boiler cap. | Cap screwed on incorrectly. | Screw the cap back on. | |
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| The seal on the cap is damaged. | Contact an Approved Service Centre. |
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| The appliance is faulty. | Stop using the generator and contact |
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| an Approved Service Centre. |
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Steam or water escape under the | The appliance is faulty. | Stop using the generator and contact | |
appliance. |
| an Approved Service Centre. | |
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If you have any product problems or queries please contact our Customer Relations Team first for expert help and advice: HELPLINE: 0845 602 1454 - UK (01) 461 0390 - Ireland or consult our website
Environment protection first !
Your appliance contains valuable materials wich can be recovered or recycled.
Leave it at a local civic waste collection point.
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