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Problems with your steam generator?

PrOBLEMS

CAUSES

SOLUTIONS

 

 

 

 

 

Check that the appliance is plugged in

 

The appliance is not switched on.

correctly to a working power socket and

The steam generator does not switch on

that it is switched on. Press the «ON-OFF»

 

 

button.

or the iron indicator light and the «ON-

 

 

 

OFF» light are not lit up.

The «AUTO-OFF» system has activated

Press the «ON-OFF» restart button located

 

 

after 30 minutes of non-use and has swit-

 

under the control panel.

 

ched off your steam generator.

 

 

 

 

 

 

The soleplate is not hot enough.

Wait for the thermostat light to stop flas-

 

hing before activating the steam control.

 

 

Water runs out of the holes in the sole-

 

 

The water has condensed in the pipes

Press the steam button while holding your

plate.

because you are using steam for the first

 

iron away from the ironing board until the

 

time or you have not used it for a few

 

steam starts to come out.

 

minutes.

 

 

 

 

 

 

Your ironing board cover is soaked with

Ensure that you have a suitable (vented

Water streaks appear on the linen.

water as it is not suited to the power of a

mesh) ironing board.

 

steam generator.

 

 

 

 

 

White streaks come through the holes in

Scale is coming out of the boiler because it

rinse the collector (see § descaling your

the soleplate.

is not being rinsed regularly.

steam generator).

 

 

 

 

You are using chemical descaling agents

Never add any products to the water tank

 

or additives in the water for ironing.

(see § What water can I use?).

Brown streaks come through the holes in

 

 

Your linen is not rinsed sufficiently or you

Ensure linen is rinsed thoroughly to

the soleplate and stain the linen.

remove any soap deposits or chemicals on

 

have ironed a new garment before wash-

 

new garments which may be sucked up by

 

ing it.

 

the iron.

 

 

 

 

 

The soleplate is dirty or brown and may

You are using starch.

Always spray starch on the reverse side of

stain the linen.

the fabric to be ironed.

 

 

 

 

There is no steam or there is little steam.

The water tank is empty (red warning light

Fill the water tank and press the «OK» until

flashing).

the light goes out.

 

 

 

 

The red «tank empty» button is flashing

You have not pressed the «OK» restart but-

Press the «OK» restart button on the

even though the tank has been filled.

ton.

control panel.

 

 

 

 

The boiler is not tightened correctly.

Tighten the boiler but do not overtighten it.

Steam comes out around the boiler.

 

 

 

The boiler seal is damaged.

Contact an Approved Service Centre.

 

 

 

Steam or water is coming out from under

The appliance is faulty.

Stop using the steam generator and

the appliance.

contact an Approved Service Centre.

 

 

 

 

The «Anti-scale» button is flashing even

You have not pressed the «OK» restart but-

Press the «OK» restart button located

though the boiler has been rinsed.

ton.

under the control panel.

 

 

 

 

You have put your iron down on a metal

Always stand the iron upright or on the

 

iron rest. Do not iron over a zip or metal

 

iron rest or you have ironed over a zip or

 

fastener.

 

metal fastener.

The soleplate is scratched or damaged.

 

 

 

 

 

 

 

Your have cleaned your soleplate with an

See chapter «Cleaning the soleplate».

 

abrasive or metal pad.

 

 

 

 

 

The red «tank empty» light is flashing and

The appliance has been stored in a cold

Unplug the appliance. Wait 3 hours for the

appliance to reach room temperature.

the «ON-OFF» button does not work.

place (approximately <10C°).

 

 

 

 

If you have any problems or queries please call our Customer relations team first for expert help and advice:

0345 602 1454 - UK

(01) 677 4003 - Ireland

or consult our website - www.tefal.co.uk

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