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Troubleshooting

If there is a problem with your TV please refer to the table below to determine the symptoms, then carry out the

suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model

number and serial number (both found on the rear of the TV).

Symptoms Checks
Picture Sound
Snowy Picture Noisy Sound
Aerial location, direction or connection
Multiple Images Normal Sound
Aerial location, direction or connection
Interference Noisy Sound
Electrical appliances
Cars / Motorcycles
Fluorescent lights
Switch on P-NR in Picture menu to reduce picture noise.
Normal Picture No Sound
Volume level
Sound mute switched on.
No Picture No Sound
TV set to AV mode.
Not plugged into AC outlet.
Not switched on.
Picture / Sound controls set at minimum levels.
Check if in Standby mode.
No Colour Normal Sound
Colour controls set at minimum levels.
Poor or Distorted Picture Weak or No Sound
Retune Channel (s).
Normal Picture Weak or Distorted
Sound
Sound reception may have deteriorated.
Switch MPX setting (Sound menu) to Off until reception improves.
There may be red spots,
blue spots and green
spots on the screen.
Normal Sound
This is a characteristic of liquid crystal panels and is not a problem. The
liquid crystal panel is built with very high precision technology giving you
fi ne picture details. Occasionally, a few non-active pixels may appear on
the screen as a fi xed point of blue, green, or red.
Please note this does not affect the performance of your LCD.
H
D
M
I
Poor Video.
(Snow noise, no picture, picture runs, etc.)
HDMI cable is not connected securely.
Turn the power supply of the TV and connected equipment off then turn on.
Check compatibility of input signal from the connected equipment.
The connected equipment must be EIA/CEA-861/861B compliant.
Poor Audio.
Change the audio setting of the connected equipment to L.PCM.
Check the setting of HDMI input in Sound menu.
If the problem is due to the digital audio connection, change to the
analogue audio connection.
The error message appears. Please consult an Authorized Service Center.
„Control with HDMI“ function does not work Switch the TV unit on again with the equipment on. Set „Control with
HDMI“ to „Off“, then set to „On“ again. (p. 11)