HP UX vPars and Integrity VM v6 manual A Error messages, status indicators, and troubleshooting

A Error messages, status indicators, and troubleshooting

This appendix discusses error messages and troubleshooting related to VM Manager problems, and describes the status indicators that appear on some VM Manager screens and the error and status labels that might appear with utilization meters (bar graphs) displayed on certain VM Manager screens.

Error messages

Error messages visible in VM Manager are returned primarily from the Integrity VM commands themselves. This section describes how to review such error messages as logged by Integrity VM and includes information about error messages that might be seen when attempting to access VM Manager. Other errors or problems are discussed in “Troubleshooting virtual machine problems” (page 118).

Reviewing error messages

To review an error message that resulted from an Integrity VM command run by VM Manager in the past (and so is not currently viewable), you can select View→Integrity VM log for VM Host...

or View→Integrity VM log for VM.... The former menu item displays events logged by Integrity VM that pertain to the VM Host and all its guests. The latter menu item displays events logged by Integrity VM that pertain to a specific virtual machine. For more information, see “Viewing Integrity VM Host and VM logs” (page 111).

For more information about error messages related to Integrity VM, see the HP Integrity Virtual Machines Installation, Configuration, and Administration manual.

Errors accessing VM Manager

Under certain circumstances, errors can occur when attempting to enter Integrity VM Manager from Matrix OE visualization (Matrix Operating Environment for HP-UX) or from the HP System Management Homepage. In those cases, a page titled “Access failure” is displayed with the name of the VM Host system and the reason for the failure to enter Integrity VM Manager. The following list describes the access failure messages that you might receive:

•Incorrect permissions. An error occurred communicating with WBEM: CIM_ERR_ACCESS_DENIED CIM_ERR_ACCESS_DENIED: PGS05203.

The following is an example of the error message displayed for a user, hpsmh:

The user 'hpsmh' is not authorized to run 'EnumerateInstances' in the namespace 'root/cimv2/hpvm'.

CIM_ERR_ACCESS_DENIED (part of the error message mentioned earlier) indicates that a CIM user is not authorized to access the namespace.

This error occurs when a user with specific credentials uses a WBEM connection to access the VM WBEM services listening at ports 5988 and 5989 without sufficient permissions. For a WBEM user to access the WBEM services, the user must be provided with sufficient permissions.

This issue does not occur if the CIM configuration parameter enableNamespaceAuthorization is set to FALSE. If the value is set to FALSE, irrespective of whether the users are SIM or SMH users, they can access WBEM services.

To resolve the issue, first examine the value of the configuration parameter, enableNamespaceAuthorization.

To examine the configuration parameter settings, run the following command: cimconfig -lp

This command lists all the configuration parameters. Verify whether the enableNamespaceAuthorization parameter is set to TRUE. If it is set to TRUE, follow these steps:

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