A problem with your generator ?
PROBLEMS | CAUSES | SOLUTIONS |
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The generator does not | The appliance is not switched on. | Check that your appliance is correctly plugged in |
come on and the thermostat |
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light is not illuminated. |
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Water runs out of the holes | Water has condensed in the | Press on the steam control button away from your |
in the soleplate. | pipes because you are using | ironing board until the iron produces steam. |
| steam for the first time or you |
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| have not used it for some time. |
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| The soleplate is not hot | Wait for the thermostat light to go out before |
| enough. | activating the steam button |
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| Your thermostat is faulty: the iron is | Contact an Approved Service Centre. |
| not hot enough. |
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Water streaks appear on the | Your ironing board is saturated with | Check that your ironing board is suitable. |
linen. | water because it is not suitable for use |
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| with a steam generator. |
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White streaks come through | Your boiler has a | Rinse out the boiler. |
the holes in the soleplate. | because it has not been rinsed out |
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| regularly. |
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Brown streaks come through | You are using chemical descaling | Never add this type of product in the water tank or |
the holes in the soleplate and | agents or additives in the water for | in the boiler (see § “for what water may be used”). |
stain the linen. | ironing. | Contact an Approved Service Centre. |
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| Fabric fibres have accumulated in the | Clean the soleplate with a |
| holes of the soleplate and are burning. |
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| Your linen is not rinsed sufficiently or | Ensure linen is rinsed thoroughly to remove any soap |
| you have ironed a new garment before | deposits or chemicals on new garments which may be |
| washing it. | sucked up by the iron. |
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The soleplate is dirty or | You are ironing at too high a | See our recommendations regarding temperature |
brown and may stain the | temperature. | control setting. |
linen. |
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You are using starch. | Always spray starch on the reverse side of the | |
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| fabric to be ironed. |
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There is no steam or there is | The water tank is | Fill the water tank. |
little steam. | empty (red light on). |
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| The soleplate temperature is set to the | The generator is working but steam is very hot and dry |
| maximum. | As a consequence, it is less visible. |
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The red “water | The water tank is empty. | Fill the water tank. |
tank empty” light is on. |
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Steam escapes from the rinse | The rinse plug has not been tightened | Tighten the rinse plug correctly. |
plug. | correctly. |
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| The rinse plug seal is damaged. | Contact an Approved Service Centre to order a new rinse |
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| plug seal. |
Steam or water escapes under | The generator is faulty. | Stop using the generator and contact an Approved |
the appliance. |
| Service Centre. |
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While ironing your steam | This is nomal, your watertank is empty | Refill your water tank (see page 6 for filling the water |
generator can make a loud |
| tank) |
electric pump noise |
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Environment protection first !
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a civic waste disposal centre.
If you have any problems or queries please call our Customer Relations team first for expert help and
| advice: 0845 602 1454 - UK / (01) 677 4003 - Ireland |
6 | or consult our website - www.tefal.co.uk |
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