GLOSSARY
TROUBLESHOOTING
No dial tone. The phone will not dial out.
•Check that you have plugged the AC power adapter into a working AC power outlet.
•Confirm that the AC power adapter is firmly plugged into the DC jack located on the back of the unit.
•Check all telephone cord connections.
•Try another wall jack.
Can’t hear the ring signal.
•Check the ringer volume controls. At the lowest level the ring may not be heard.
Can’t hear the ring signal on some of the lines.
•Make sure the ringer is not programmed off on those lines (see “Telephone Setup”).
While on a call I hear another call on the line, or interference.
•Make sure all wiring is twisted pair.
•Check the wiring for bad connections.
Handset doesn’t appear to be working.
•Make sure the handset cord is solidly connected at both ends.
The caller’s name and/or number don’t appear on the display.
•Make sure you have subscribed to Caller ID name/number service from the telephone company.
•Caller ID service may not work when the phone is connected to a Private Branch Exchange (PBX).
•The call is coming from an area not supplying Caller ID data. “Unknown number” will appear on the display.
•The caller has requested that their phone number be suppressed from Caller ID service. “Blocked Number” or “Unknown number” will appear on the display.
•You answered the call before the Caller ID data was displayed, which usually occurs after the second ring.
Can’t make phone calls
•Check and make sure the phone is set to the correct type of service, either Tone or Pulse.
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