PROBLEM SOLVER
BEFORE CALLING FOR SERVICE
•Make sure that the gas shut off valve is in the ON position and the gas supply to the house is not shut off.
•Make sure the burner caps are properly positioned and the burner ports are not clogged. Clear ports with a wire or straightened paper clip if clogged.
•Make sure the igniters are clean and dry.
•Make sure that there is no draft in the room.
•Check the power supply. It should be properly grounded with the correct polarity. Make sure the unit is plugged in and the circuit breaker is not tripped.
•When the electrical power connection has been activated at the first power up or re- connected after an outage, the igniters may spark once or twice even though all burner knobs are in the off position.
For Authorized service or parts
We want you to be a satisfied customer. If a situation arises that has not been resolved to your satisfaction, Please let us know. Write:
Thermador Customer Support Call Center 5551 McFadden Ave.,
Huntington Beach, CA 926498 or phone:
Please include the Model Number, Serial Number (listed below) and Date of Original Purchase/ Installation with all communication. (See Back Cover)
PAGE 11
