Manage Your Account Online

With Sprint Customer Service, you can visit www.sprint.com to manage your Sprint account.

Once you sign on, you can:

View the details of your Sprint service plan.

Find out how much data you have used and how many megabytes are remaining in your plan.

View your current and previous three months’ invoices.

Make a payment.

Find out about Sprint products and services.

Troubleshooting

If, after consulting the following table, you still you need assistance, please visit www.sprint.com or contact Sprint Customer Service at 1-888-788-4727

(business use) or 1-888-715-4588 (personal use).

Problem/

Solution

error

 

 

 

“Searching

 If you are inside a building or near a structure that may be

for service”

blocking the signal, change the position or location of your

computer.

 

 

 Check with Sprint—a network or account problem may be

 

preventing the USB modem from obtaining service.

 

 

“Connect”

Note: In some cases, the “Connect” button can establish a

button is not

connection to the network, even if the button seems

available

unavailable.

If nothing seems to happen when you click the button, ensure

 

 

that the USB modem is properly inserted, and not locked. If

 

Watcher Lite displays “Device is Locked,” see page 30.

 

 

Cannot

If the connection is dropped as soon as it is established, charge

connect

the battery for at least 30 minutes if the PWR LED is red.

 

to the

 

network

 

 

 

Installing the Software (Mac)

37

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Image 47
TOA Electronics 595U quick start Connect Button is not, Available, Cannot