Topcom 4552 Troubleshooting, Topcom warranty, Warranty period, Symptom Possible cause Solution

Topcom Butler 4552/Twin/Triple/Quattro

•If the date and time is entered incorrectly, the unit shall ask to re-enter the day/time

•The unit shall ask to press ‘1’ for main menu.

8 Troubleshooting

Symptom		Possible cause	Solution
No display		Batteries uncharged	Check the position of the
			batteries
			Recharge the batteries
		Handset turned OFF	Turn ON the handset
No tone		Telephone cord badly	Check the telephone cord
		connected	connection
		The line is occupied by	Wait until the other handset
		another handset	hangs up
The icon	flashes	Handset out of range	Bring the handset closer to
			the base
		The base has no power	Check the mains connection
		supply	to the base
		The handset is not registered	Register the handset on the
		on the base	base
Base or handset do not ring		The ringing volume is zero or	Adjust the ringing volume
		low
Tone is good, but there is no		The dialling mode is wrong	Adjust the dialling mode
communication			(pulse/tone)
Not possible to transfer a call		The FLASH time is too short	Set the unit to Long Flash
on PABX			time
Telephone does not react to		Manipulation error	Remove the batteries and put
pressing the keys			them back in place

9 Topcom warranty

9.1Warranty period

The Topcom units have a 24-month warranty period. The warranty period starts on the day the new unit is purchased. The warranty on batteries is limited to 6 months after purchase. Consumables or defects causing a negligible effect on operation or value of the equipment are not covered.

The warranty has to be proven by presentation of the original purchase receipt, on which the date of purchase and the unit-model are indicated.

28 Topcom Butler 4552/Twin/Triple/Quattro