Appendix

Appendix

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.

Symptom

Solution

TV will not turn on

Make sure the connection of the AC adapter and AC cord, then press

 

 

 

POWER.

 

The remote control batteries may be dead. Replace the batteries.

 

 

 

No picture, no sound

Check the antenna/cable connections.

 

 

 

 

No sound, picture OK

The sound may be muted. Press VOLUME.

 

The station may have broadcast difficulties. Try another channel.

 

The MTS feature may be in SAP mode. Select STR or MONO in the MTS

 

 

menu.

 

 

 

 

Poor sound, picture OK

The station may have broadcast difficulties. Try another channel.

 

The MTS feature may be in SAP mode. Select STR or MONO in the MTS

 

 

menu.

 

 

 

 

Poor picture, sound OK

Check the antenna connections.

 

The station may have broadcast difficulties. Try another channel.

 

Adjust the PICTURE menu.

 

 

 

Picture and sound are out of sync

As with all products that contain a digital display, in rare instances, when

 

viewing certain content (e.g.. television broadcasts, video games, DVD), you

 

may notice that the sound and picture are slightly out of sync. This

 

phenomenon can be caused by various factors including, without limitation,

 

video processing within the TV, video processing in an attached gaming

 

system, and video processing/different compression rates used by

 

broadcasters in their programming. You may want to try one or more of the

 

following suggestions, which may help to reduce the effect of this

 

phenomenon:

 

If the TV is connected to an external A/V device (e.g., DVD player, video

 

 

game system, set-top-box, etc.) always try to use the Color Stream video

 

 

jacks and corresponding audio jacks or the HDMI input (if available on your

 

 

TV) for connection to such external A/V device.

 

If the TV is connected to an A/V receiver that has a programmable audio

 

 

delay feature, use this feature to help synchronize the sound to the picture.

 

If connected to a video game system and your TV has the Game Mode

 

 

feature (see owner’s manual for more information), enable this feature.

 

If you notice this phenomenon only on cetain TV channels, please contact

 

 

your local broadcast, cable, or satellite provider to inform them of this issue.

 

 

 

 

Poor reception of broadcast channels

The station may have broadcast difficulties. Try another channel.

 

Check the antenna connections.

 

 

 

 

Cannot receive above channel 13

Make sure TV/CABLE is set to CABLE mode.

 

 

 

 

Unable to select a certain channel

The channel may be blocked by the V-Chip feature or CH LOCK feature, or

 

 

erased with the add/erase feature.

 

 

 

 

Cannot access signal input sources (Video1,

Check the VIDEO LOCK feature.

Video2, ColorStream HD, HDMI and PC)

 

 

 

and/or Channels 3 and 4

 

 

 

 

 

 

 

Multiple images

The station may have broadcast difficulties. Try another channel.

 

Use a highly directional outdoor antenna.

 

 

 

 

Poor color or no color

The station may have broadcast difficulties. Try another channel.

 

Adjust the TINT and/or COLOR in the PICTURE menu.

 

 

 

Black box on screen

Select OFF in the Closed Caption menu to turn off the Closed Caption Text

 

 

mode.

 

 

 

 

No stereo or SAP sound from a

Make sure the MTS feature is set properly (AUDIO menu).

known MTS broadcast

 

 

 

 

 

 

 

The V-Chip password does not work

Change or reset your password.

(U.S. V-Chip system only)

 

 

 

 

 

 

 

The remote control does not operate

Remove all obstructions between the remote control and the TV.

 

The remote control batteries may be dead. Replace the batteries.

 

 

 

 

The top panel buttons do not operate

Check the PANEL LOCK feature.

 

 

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Toshiba 17HLV85 appendix Troubleshooting, Symptom Solution