Chapter 8: Troubleshooting
54
Sound problems
•Check the antenna/cable connections ( Chapter
2).
•The station may have broadcast difficulties. Try
another channel.
•The sound may be muted. Press VOLUME.
•If you hear no sound, try setting the MTS feature
to Stereo mode ( page 38).
•If you are not receiving a second audio program
from a known SAP source, make sure the MTS
feature is set to SAP mode ( page 38).
•If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the MTS feature to Stereo mode ( page 38).
Remote control problems
•Remove all obstructions between the remote
control and the TV.
•The remote control batteries may be dead.
Replace the batteries ( page 20).
•If the TV still does not act as expected, use the
Reset Factory Defaults procedure ( page 27).
Channel tuning problems
•The channel may have been erased from the
channel memory by the Programming channels
automatically feature. Add the channel to the
channel memory ( page 24).
•The channel may be blocked by the LOCK
feature. Unblock the channel ( page 41).
•If you are unable to tune digital channels, check
the antenna configuration ( page 24). If you
are still unable to tune digital channels, clear all
channels from the channel list and reprogram
channels into the channel memory ( page 24).
If you are still unable to tune digital channels,
use the Reset Factory Defaults procedure (
page 28). Also see “TV stops responding to
controls” and “Other problems”
( page 53).
Closed caption problems
•If the program or video you selected is not closed-
captioned, no captions will display ( page 36).
•If text is not available, a black rectangle may
appear. If this happens, turn off the closed caption
feature ( page 36).
•A closed-caption signal may not display correctly
in the following situations: a) when a videotape
has been dubbed; b) when the signal reception
is weak; or c) when the signal reception is
nonstandard ( page 36).
Rating blocking (V-Chip) problems
•If you forget your PIN code: While the PIN
code entering screen is displayed, press
four times within 5 seconds. The PIN code you
previously stored will be cleared ( page 39).
No REGZA-LINK operation
•The REGZA-LINK feature is available for
Toshiba REGZA-LINK compatible devices.
•Make sure the HDMI cables with the HDMI Logo
( ) are used.
•When the connected REGZA-LINK device does
not work correctly after you have changed settings
of the device, turn off your TV and unplug the
power cord, then plug and turn on again.
•If several devices are connected, REGZA-LINK
feature may not operate properly.
•Read the instruction manual furnished with the
connected REGZA-LINK device.
HDMI problems
For HDMI cables
•Make sure to use cables with the HDMI Logo
( ) ( page 13).
Media Player problems
•Make sure that devices are connected correctly.
•Incorrect behavior may occur with a USB HUB
connection.
•Photo files that was processed and edited by using
the PC’s application software may not be able to be
viewed.
•The TV may select one format automatically and
play it when contents that support two or more
formats are played.
•Confirm contents of the USB storage device are
formats that correspond with this TV ( page 44).