VIP XD | Appendix en 63 |
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8Appendix
8.1Troubleshooting
If you are unable to resolve a malfunction, please contact your supplier or systems integrator, or go directly to Bosch Security Systems Customer Service.
You can view a range of information about your unit version on the System Overview page (see Section 5.23 System Overview, page 51). Make a note of this information before contacting Customer Service. You can download an internal maintenance log from the unit on the Maintenance page if you wish to send it to Customer Service by
Section Maintenance log, page 50).
The following table is intended to help you identify the causes of malfunctions and correct them where possible.
Malfunction | Possible causes | Recommended solution |
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No connection between | Incorrect cable connections. | Check all cables, plugs, |
the unit and terminal |
| contacts, terminals and |
program. |
| connections. |
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| The computer's serial interface | Check the other serial interface. |
| is not connected. |
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| Interface parameters do not | If necessary select a different |
| match. | interface and make sure that the |
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| computer's interface parameters |
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| match those of the unit. Try the |
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| following standard parameters: |
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| 19,200 baud, 8 data bits, no |
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| parity, 1 stop bit. Next, |
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| disconnect the unit from the |
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| power supply and reconnect it |
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| again after a few seconds. |
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No image on the monitor. | Monitor error. | Connect local camera or other |
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| video source to the monitor and |
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| check the monitor function. |
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| Faulty cable connections. | Check all cables, plugs, contacts |
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| and connections. |
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No connection | The unit's configuration. | Check all configuration |
established, no image |
| parameters. |
transmission. |
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Faulty installation. | Check all cables, plugs, contacts | |
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| and connections. |
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| Wrong IP address. | Check the IP addresses |
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| (terminal program). |
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| Faulty data transmission within | Check the data transmission |
| the LAN. | with ping. |
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| The maximum number of | Wait until there is a free |
| connections has been reached. | connection and then call the |
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| sender again. |
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Bosch Security Systems | Installation and Operating Manual | DOC V4.0 2009.06 |
