Troubleshooting | Toshiba 36AF12 specification

Appendix

Troubleshooting

Before calling a service technician, please check the following table for possible causes of the problem and some solutions.

Problem		Solution
TV will not turn on		•	Make sure the power cord is plugged in, and then press POWER.
		•	The remote control batteries may be dead. Replace the batteries or
			press the POWER button on the TV.
No picture, no sound		•	Check the antenna/cable connections.
No sound, picture OK		•	The sound may be muted. Press MUTE or VOLUME y z.
		•	The station may have broadcast difficulties. Try another channel.
Poor sound, picture OK		•	The station may have broadcast difficulties. Try another channel.
Poor picture, sound OK		•	Check the antenna connections.
		•	The station may have broadcast difficulties. Try another channel.
		•	Adjust the PICTURE menu.
Poor reception of broadcast channels		•	The station may have broadcast difficulties. Try another channel.
		•	Check the antenna connections.
		•	If you are using a VCR, make sure the TV/VCR button (on the
			lower portion of the remote control) is set correctly.
Cannot receive above channel 13		•	Make sure the TV/CABLE feature (in SET UP menu) is set to TV.
Unable to select a certain channel		•	The channel may be locked out with the channel lock feature, or
			erased with the add/erase feature.
Multiple images		•	The station may have broadcast difficulties. Try another channel.
		•	Use a highly directional outdoor antenna.
Poor color or no color		•	The station may have broadcast difficulties. Try another channel.
		•	Adjust the PICTURE menu.
		•	If you change the direction of the TV while it is turned on, the
			picture could suffer from color shading. If so, turn the TV off and
			allow it to cool down for several hours before turning it on again.
No stereo or SAP sound from a		•	Make sure the MTS feature is set properly.
known MTS broadcast
The remote control does not operate		•	Check that the TV/CABLE/VCR switch is properly set.
		•	There may be an obstruction between the remote control and the
			remote control sensor.
		•	The remote control batteries may be dead. Replace the batteries.
The V-Chip PIN code does not work		•	Change or reset your PIN code.

Welcome to Toshiba

Connecting your TV

Using the Remote Control

Setting up your TV

Using the TV’s Features

Appendix

Index

37

Image 37

Toshiba 36AF12 owner manual Troubleshooting

Contents

Color Television Dear Customer Safety Precautions Installation Important Safety Instructions Care Service Important Safety Information Selecting a location for the TV Exploring your new TVModel number Serial number You will need Connecting a VCR Connecting a cable converter box and VCR Connecting a cable converter box Welcome to Toshiba Connecting your TV Control Connecting a DVD player or satellite receiver and a VCR ¥ two video cables Connecting two VCRs Connecting an audio amplifier Connecting a camcorder¥ one pair of audio cables ¥ one video cable Installing the remote control batteries Preparing the remote control for useUsing the remote control with a VCR or cable TV converter TV/CABLE/VCR VCR code table NEC Cable TV converter code table Learning about the remote control Selecting the antenna input Changing the on-screen display languageTo select an on-screen display language To select the antenna input Programming channels into the TV’s memory Selecting the signal sourceProgramming channels automatically Image tilt correction Changing channelsAdding and erasing channels manually Switching between two channels Adjusting the channel settingsTo switch between two channels Programming your favorite channels To select your PIN code and access the V-Chip Control menu Using the V-Chip Control blocking featureSelecting a PIN code To select your favorite channels Highlight N in above Changing your PIN code Blocking programs by ratings Press y or z to highlight Enable BlockingTo block programs by rating V-Chip. Note Highlight N to deactivate the V-Chip Control Blocking unrated movies and programs Unblocking programs temporarilyTo block unrated movies and programs To block a channel Blocking channelsPress Exit Repeat steps 1-13 to block additional channels Locking video inputs To set up video lockTo unblock all blocked channels Video Lock options are You turn the TV on, change the channel, or press Recall Channel labelsTo create a channel label To erase a channel label Video labels To set up video labels Watching picture-in-picture PIP Switching the main and small picturesTo display a TV broadcast in the PIP window To display an external source in the PIP window Changing the location of the PIP window Watching multi-window PIPFreezing the PIP display To view multi-window PIP Adjusting the picture quality Adjusting the pictureSelecting the color temperature To adjust the picture quality Auto power off Setting the off timerAdjusting the picture preference Displaying on-screen information Closed Caption feature has two options Using the closed caption featureTo view captions or text Muting the sound Adjusting the soundSelecting stereo/SAP broadcasts To listen to stereo sound Using the surround sound feature Adjusting the sound qualityTo adjust the sound quality To turn the surround sound feature on Turning off the built-in speakers Selecting variable audio OUT Understanding the last mode memory feature Viewing the demonstration Demo modeUsing the sub-bass system SBS Troubleshooting Specifications Limited United States Warranty Limited Canada Warranty Page Toshiba America Consumer PRODUCTS, INC