Chapter 10: Troubleshooting

TV Guide On Screenª FAQs (continued)

OPERATIONS

26.Q: How can I look for a specific show in the TV Guide

On Screenª system?

A:SEARCH lets you find shows by keyword, alphabetically, or by category (HDTV, Movies, Sports, Children, Educational, News, Variety, Series).

27.Q: My cable box will not change channels with the

TV Guide On Screenª system. WhatÕs wrong?

A: There are several possibilities:

a)The incorrect cable box code was entered during TV Guide On Screeninitial setup. Redo initial setup.

b)The G-LINK(IR blaster) cable may not be connected properly (see page 25).

c)The cable box has no remote capability and is incompatible.

28.Q: How do I resize or close the Info window?

A:Press the INFO button on the remote control to resize the Info window. Press the INFO button again to close the Info window.

29.Q: Is there a way to go directly to the next dayÕs listings without scrolling through each time slot?

A:Yes. In LISTINGS, highlight the station for which you want to look ahead and use the Channel Number buttons on the remote control to enter “24.” In the resulting menu, press z two times to scroll down to select the HOURS AHEAD option, and then press ENTER. You also can use the SKIP button on the remote control.

30.Q: Why canÕt I record a show? All I get is snow or a blue screen.

A:There are several possibilities (without a cable box):

a)The recording unit was not connected or set up correctly.

b)The incorrect channel lineup was selected. Press TV GUIDE and then • to highlight SETUP. Press z to highlight “Change system settings,” and then press ENTER. Follow the on-screen prompts to select the correct channel lineup.

31.Q: Why wonÕt my VCR change channels and why does it change to the wrong channel?

A:There are two possibilities (with a cable box):

a)The VCR is not set on the correct output channel. Set the VCR to 03, 04, or whichever output channel is set by your cable system.

b)The VCR and/or cable box are hooked up incorrectly. Refer to your VCR owner’s manual or contact your Cable TV company for proper wiring procedures.

32.Q: Is Help available in the TV Guide On Screenª system?

If so, how do I find it?

A:Yes. Highlight any of the five main Services (Listings, Schedule, Recordings, Setup, Search) and press the INFO key on the remote control. An expanded Info Box displays additional help information. Press INFO again to close the box.

Help is also available in a panel menu. Press INFO to display an expanded Info Box. Press INFO again to close the box.

RECORD/REMIND

33.Q: Can I tune to a different channel while recording a program?

A:No.

34.Q: How many programs can be scheduled for RECORD in the GUIDE?

A:There is no limit to the number of shows that can be programmed into the schedule memory.

35.Q: If a program is scheduled to RECORD on a Regular basis, does it count as five?

A:No, whether a program is scheduled ONCE, REGULARLY, or WEEKLY, it only counts as one show in the RECORD stack memory.

36.Q: If I have a power failure, will I need to reset the recorded shows I have already programmed?

A:The start times and channel numbers of shows that have been programmed will be retained in the memory of the TV Guide On Screensystem. Titles will appear once listings are restored.

37.Q: Can I set a Record or Remind event without highlighting a show title in the TV Guide On Screenª system?

A:Yes. TV Guide On Screenhas a Manual Record and Remind feature. Highlight SCHEDULE in the Service Bar, and press MENU. Choose the event type, press ENTER, and then enter the date, start and stop time, channel number, and so forth.

38.Q: What do the frequencies for Record and Remind mean?

A:Once—records/reminds the show one time.

Daily (manual only)—records the time, channel, input, recorder combination Monday through Friday.

Regularly— records/reminds the show every time the show airs on the same channel and starts at the same time.

Weekly— records/reminds the show each time the show airs on the same day of the week, on the same channel and starts at the same time.

Off (not cancel)—keeps the show in the schedule list but will not record/remind the show until the frequency is changed.

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