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If Something Goes Wrong

If you need further assistance

4Restart the Windows® operating system.

5Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (e-mail, business applications, etc.) are working correctly, and verify that important devices are still functioning.

6For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed.

If you need further assistance

If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first.

Try the following before you contact Toshiba:

❖Review the troubleshooting information in your operating system documentation.

❖If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance.

❖Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information.

For the complete detailed specifications for your computer, visit pcsupport.toshiba.com. Go to the Tech Support Center, select your particular model from the list and go to the Detailed Specifications for that model.

For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777.