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Toshiba A215, A215-S7422-NOOS ExpressCard™ problems, ExpressCard™ checklist, Resolving ExpressCard™ problems, The slot appears to be dead. ExpressCards™ that used to work no longer work

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191	If Something Goes Wrong
	Resolving a hardware conflict

ExpressCard™ problems

(Available on certain models)

ExpressCards™ (PCMCIA-compatible) include many types of devices, such as a removable hard disk, additional memory, or a pager.

Most ExpressCard problems occur during installation and setup of new cards. If you are having trouble getting one or more of these devices to work together, several sections in this chapter may apply.

Resource conflicts can cause problems when using ExpressCards. See “Resolving a hardware conflict” on page 179.

If your system does not have built-in drivers for your ExpressCard and the card did not come with an operating system driver, it may not work under the operating system. Contact the manufacturer of the ExpressCard for information about using the card under the operating system.

ExpressCard™ checklist

❖Make sure the card is inserted properly into the slot.

❖Make sure all cables are securely connected.

❖Occasionally a defective ExpressCard™ slips through quality control. If another computer with an ExpressCards slot is available, try the card in that machine. If the card malfunctions again, it may be defective.

Resolving ExpressCard™ problems

Here are some common problems and their solutions:

The slot appears to be dead. ExpressCards™ that used to work no longer work.

Check the ExpressCard status:

1Click Start, Control Panel, System and Maintenance, and then Device Manager.

2Double-click the PCMCIA adapter.

3Double-click the appropriate ExpressCard.

The operating system displays your ExpressCard’s Properties dialog box, which contains information about your ExpressCard configuration and status.

Contents

Satellite® A210/A215 Series User’s Guide Model: Satellite® A210/A215 Series Protection of Stored Data Critical Applications Industry Canada Requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Page Page Page Page Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card Approved Countries/Regions for use for the Intel® PRO/Wireless 3945ABG Network Connection Approved Countries/Regions for the Intel® Wireless Wi-Fi® Link 4965AGN Bluetooth® Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth® wireless technology) Bluetooth® Wireless Technology and Your Health Regulatory statements Using this Equipment in Japan 2.4FH1 Optical Drive Safety Instructions Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents This guide Safety icons Other icons used Other documentation Using the computer for the first time Opening the display panel Your computer’s features and specifications Turning on the power Adding memory (optional) Caring for your computer Cleaning the computer Moving the computer Using a computer lock Computing tips Running the computer on battery power Battery Notice Power management Using additional batteries Charging batteries Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features TOSHIBA Button Support CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility Fingerprint Authentication Utility Fingerprint utility limitations ExpressCard™ problems Printer problems Modem problems Wireless networking problems DVD operating problems Glossary Introduction This guide Safety icons Other documentation Service options Getting Started Selecting a place to work Getting Started Selecting a place to work Extreme heat, cold, or humidity Keeping yourself comfortable Precautions Avoid prolonged physical contact with the underside or surface of the computer 1.Turn off the computer 2.Disconnect the AC adaptor from the power plug socket and computer Important information on your computer’s cooling fan ❖Never cover your computer or AC adaptor with any object ❖Never block the air vents Setting up your computer Registering your computer with Toshiba Adding optional external devices Connecting to a power source Connecting to a power source To connect AC power to the computer: 1Connect the power cord/cable to the AC adaptor (Sample Illustration) Connecting the power cord/cable to the AC adaptor 2 Plug the AC adaptor cord into the DC-INon the right side of Charging the main battery Using the computer for the first time Your computer’s features and specifications Turning on the power Adding memory (optional) If the computer is on, begin at step 1; otherwise, skip to step The Shut Down menu appears (Sample Image) Shut Down menu 2Click Shut Down The operating system turns off the computer Page 10Locate an empty memory module slot on the underside of the computer another, you must remove the top module first before removing/installing the bottom module (Sample Illustration) Aligning the memory module with the socket Page Page Removing a memory module If you need to remove a memory module: Complete steps to shut down the computer and open the memory module slot cover If “Start Windows® Normally” is highlighted, then press Enter Checking total memory 1Click Start, Control Panel, and then System. The System window appears Memory (RAM) Hard Drive Recovery Utilities Creating Recovery CDs/DVDs Recovery Disc Creator All Programs DVD Create Hard Disk Drive Recovery options Hard Disk Drive Recovery using the recovery partition Recovering the original factory image (recommended recovery method) On the Toshiba Recovery Wizard screen, select Recovery of Factory Default Software The Recovery of Factory Default Software screen appears (Sample Image) Recovery of Factory Default Software screen Erasing the hard disk Erase the hard disk To recover only your C: drive: On the Toshiba Recovery Wizard Screen, select 2Select Recover without changing the hard drive partitions Recovering the C: partition with a user specified size To resize and recover your C: drive: 2Select Recover to a custom size partition 3Specify the size of the C: drive. Click the up/down arrows to increase/decrease the C: drive size in 1 GB increments Hard Disk Drive Recovery using the Recovery media “Creating Recovery CDs/DVDs” on page 2When the initial screen displays, press F12. The boot menu appears Using the arrow keys, select the CD/DVD Using the TouchPad™ Using the TouchPad™ direction Scrolling with the TouchPad™ Control buttons Disabling or enabling the TouchPad™ Using the Dual Mode Pad Using the Dual Mode Pad Enabling Dual Mode Control Panel Mouse Device Settings Settings Using external display devices Apply Connecting an HDMI-compatibletelevision or VCR/DVD player Directing the display output when you turn on the computer Using an external keyboard Using a mouse Connecting a printer Connecting an optional external diskette drive Turning off the computer Hibernation mode Factors to consider when choosing Hibernation: ❖While in Hibernation mode, the computer uses no main battery power “Using and configuring Hibernation mode” on page Sleep mode Factors to consider when choosing Sleep: ❖While in Sleep mode, the computer uses some main battery power For information on using Sleep, see “Using and configuring Sleep mode” on page Using the Shut Down command Turning off the computer more quickly 1Click Start, Control Panel, System and Maintenance, and then Power Options Change plan settings 3Click Change advanced power settings The Advanced settings tab of the Power Options window appears (Sample Image) Advanced settings tab of Power Options screen 4Click Power buttons and lid to display the actions that you can configure 5Select the options you want from the drop-downlists Restarting your computer Using and configuring Hibernation mode 2Click Hibernate Configuring Hibernation mode options 5Select Hibernate for the options you want Starting again from Hibernation mode Using and configuring Sleep mode Sleep Configuring Sleep mode options 1 Click Start, Control Panel, System and Maintenance, and then Power Options Put the computer to sleep On battery 4Click Change advanced power settings Customizing your computer’s settings Caring for your computer Using a computer lock Learning the Basics Computing tips Computing tips Using the keyboard Ctrl, Fn, and Alt keys Function keys Special Windows® keys Windows button Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program Starting a program from Windows® Explorer 2Click Accessories 3Click Windows Explorer Program Files Windows NT Saving your work Saving your work Saving files File Save 2Click Browse folders File Printing your work Backing up your work Using the optical drive Manual eject hole Media control buttons (Sample Illustration) Media Control buttons Internet browser button Media button Play/Pause button Inserting a compact disc 6Place the disc carefully in the disc tray, label side up (Sample Illustration) Positioning the disc in the drive 7Gently press the disc onto the center spindle until it clicks into place 8Make sure the disc is completely on the spindle and is lying flat on the tray Playing an audio CD Insert an audio CD and close the disc tray To access the Windows Media® Player, you can open it through the Start menu (Sample Image) Windows Media® Player screen ❖To play the CD or to pause, click the Play/Pause button Playing optical media 1Click Start, and then Computer 2Click the optical drive icon The disc drive will run the CD/DVD Creating a CD/DVD ❖Play pre-recordedDVDs ❖Play pre-recordedCDs ❖Read and write data (depending on your system configuration) viewing of certain optical media Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Running the computer on battery power Running the computer on battery power Battery Notice “Maintaining your battery” on page page The computer also has an internal real-time-clock(RTC) battery Charging batteries Charging the main battery The battery may not start charging immediately under the following conditions: ❖The battery is extremely hot or cold ❖The battery is almost completely discharged Charging the RTC battery Monitoring main battery power HINT: Be careful not to confuse the battery light () with the on/off light () (Sample Illustration) Power and battery light locations Determining remaining battery power Highlight the power icon in the Notification Area. A What to do when the main battery runs low When the main battery runs low you can: ❖Plug the computer into an external power source and recharge the main battery Setting battery notifications 1Click Start, Control Panel, Mobile PC, and then Power Options Battery Conserving battery power Power Plans Create a Power Plan Change Plan Settings Change Advanced Settings Save Changes Using a hot key to set the Power Plan Changing the main battery Changing the main battery 5Slide the battery release lock to the unlocked position (Sample Illustration) Unlocking the battery release lock 6Slide the battery release latch to release the battery 7Pull the discharged battery out of the computer Inserting a charged battery Taking care of your battery Maintaining your battery Disposing of used batteries Traveling tips Exploring the desktop Exploring the desktop Finding your way around the desktop (Sample Image) Windows® operating system desktop Icons Various icons are initially displayed on your system desktop including: Internet Explorer®—TheMicrosoft® browser that provides access to the Internet Start button Taskbar Notification Area Setting up for communications Setting up for communications Connecting a modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Dial Up Connect How to disable the Ethernet LAN port 1Click Start, Control Panel, System and Maintenance, and then System An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Exploring audio features Web Cam Using PC Cards Removing a PC Card Safely Remove Hardware Safe to Remove Hardware Setting up a PC Card for your computer Using an ExpressCard™ Using the Bridge Media Adapter Slot Using the Bridge Media Adapter Slot Inserting memory media Removing memory media Using the i.LINK® port Toshiba Utilities TOSHIBA Assist Connect Secure Protect & Fix Optimize TOSHIBA Application Installer Setting passwords Using a supervisor password Setting a supervisor password To set a supervisor password: 1Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist 2On the left side, click the Secure tab Deleting a supervisor password To delete a supervisor password: 4Select Not Registered, then click OK 5Enter the supervisor password, then click OK 6Click OK to exit Deleting a user password TOSHIBA PC Diagnostic Tool Utility TOSHIBA SD™ Memory Card Format Utility Toshiba Hardware Setup Toshiba Hardware Setup Boot Priority Keyboard USB TOSHIBA Zooming Utility TOSHIBA Button Support CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility Fingerprint Authentication Utility Page Fingerprint Logon Power-onSecurity Enabling Power-onSecurity 1Open the Control Center and go to Settings - System Settings Fingerprint Management Control Center Fingerprints Enroll or edit current user’s fingerprint Settings User Power-on Elevate Administrative Privileges for User Password Bank Biomenu User Settings Registering a new Web page or dialog Register Replaying a registered Web page or dialog 2Select Registered Sites Password bank Replaying a registered dialog Editing an existing registration 3Select Registrations Edit Auto submit How to Delete the Fingerprint Data 2Click Fingerprints then Delete Remove Care and maintenance of your fingerprint reader Page ConfigFree™ Getting Started Starting ConfigFree ❖Click Start, All Programs, Toshiba, Networking, and then ConfigFree ❖Double-clickthe ConfigFree icon in the Notification Area in the Notification Area is displayed with an “X.” Profile Settings Internet settings Devices TCP/IP Profile 3Click Open Settings Add Problems that are easy to fix Problems when you turn on the computer The computer starts but when you press a key nothing happens “Problems that are easy to fix” on page “Resolving a hardware conflict” on page The computer displays the message “Charging batteries” on page The computer displays the Non-Systemdisk or disk error message The AC power light is blinking If the AC power light is blinking, try the following steps: Ask Iris® link and search for the support bulletin by name) The Windows® operating system is not working The Windows® operating system is not working Description Internet problems My Internet connection is very slow My browser cannot find the URL address I typed in My browser cannot find a site I bookmarked Resolving a hardware conflict Resolving conflicts There are several things you can do to resolve hardware conflicts: ❖Get the most recent drivers from the manufacturer ❖Disable the device For an older device, remove it from the computer Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems The keyboard produces unexpected characters Nothing happens when you press the keys on the external keyboard Restart Display problems Here are some typical display problems and their solutions: The screen is blank If you are using an external monitor: ❖Check that the monitor is turned on The built-inscreen flickers 2Click Personalize, and then Display Settings Small bright dots appear on your TFT display when you turn on your computer Disk drive problems Error-checking Tools Check now Your hard disk seems very slow Optical drive problems You cannot access a disc in the drive You press the disc eject button, but the drive tray does not slide out Make sure a program is not accessing the drive and preventing it from ejecting Some discs run correctly but others do not Sound system problems No sound is coming from the computer’s speakers Adjust the volume control The computer emits a loud, high-pitchednoise PC Card problems PC Card checklist ❖Make sure the card is inserted properly into the slot ❖Make sure all cables are securely connected Resolving PC Card problems 3Double-clickthe appropriate PC Card The computer stops working (hangs) when you insert a PC Card Follow this procedure before you remove a PC Card: 1Click the Safely Remove Hardware icon in the Notification Area The Safely Remove Hardware screen appears ExpressCard™ problems ExpressCard™ checklist Resolving ExpressCard™ problems The slot appears to be dead. ExpressCards™ that used to work no longer work The computer stops working (hangs) when you insert an ExpressCard Follow this procedure before you remove a ExpressCard: The system does not recognize your ExpressCard Refer to the ExpressCard documentation An ExpressCard error occurs Printer problems The printer will not print The printer will not print what you see on the screen Modem problems The modem will not receive or transmit properly Wireless networking problems Network 2 Click View Status Details DHCP Enabled 3 At the top-leftof the Start menu, click cmd.exe 4 Enter PING 192.168.1.1 at the command prompt, and press Special considerations for the Windows® operating system Wireless Network 2Click Connect to a network DVD operating problems Develop good computing habits Read the user’s guides Data and system configuration backup in the Windows® operating system Saving system configuration with Restore Points 1Click Start, All Programs, Accessories, System Tools, and then System Restore 2Click open System Protection Back Backing up your data or your entire computer with the Windows® operating system 2Click Start 3Click Control Panel 4Click System and Maintenance 5Click Backup and Restore Center General tips for installing hardware and software If you need further assistance Other Toshiba Internet Web sites Toshiba’s worldwide offices Toshiba’s worldwide offices United States The Rest of Europe Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Using the Application Cards Card Case Page Hot key functions Password security Power plan Page Page Display modes Display brightness This TOSHIBA Card decreases or increases the screen brightness Selecting this Card or pressing either hot key displays the following options: (Sample Image) Display brightness Disabling or enabling wireless devices The wireless modes are: ❖ Wi-Fi® enabled—Enablesjust the Wi-Fi® module ❖Bluetooth®* enabled—Enablesjust the ❖All disabled—Disablesthe Bluetooth®* and Wi-Fi® modules Disabling or enabling the TouchPad™ or Dual Mode Pad Changing screen resolution Keyboard hot key functions This hot key turns the cursor control overlay on and off This hot key turns the Zooming utility to zoom-in Power Cord/Cable Connectors USA and Canada AustraliaEurope Acronyms Glossary DOS DPI DSTN DVD-ROM Terms The following terms may appear in this user’s guide active-matrix display adapter 227 Glossary baud rate bits per second BIOS (basic input/output system) — Basic instructions, stored in read bits per second (bps) results to another device that uses the information occupies one byte of computer storage for processing, memory, input/output, and/or control functions Chips are mounted on printed circuit boards click — To press and release the pointing device’s primary button 229 Glossary device device driver directory — See folder disable — To turn a computer option off. See also enable See also diskette, high-densitydiskette download upload drag driver — See device driver 231 Glossary also file name also format function keys hot key hot swapping icon internal device — See device See also World Wide Web 233 Glossary local area network — See LAN be partitioned into two or more logical drives memory — Typically refers to the computer’s main memory, where computer’s main memory is RAM. See RAM, ROM non-system system disk optical drive palette — See color palette palette 235 Glossary port — A socket on the computer where you plug in a cable for connection to a network or a peripheral device processor — See central processing unit (CPU) processor select shortcut — See keyboard shortcut shortcut software — See program. Compare hardware software 237 Glossary Web — See World Wide Web Web protocol to permit an Ethernet connection using wireless communication components Index 239 Index set up compact disc positioning 100 compact discs handling 100 inserting 99 removing 102 compact disk drive using Index 241 Index hot keys 222 not working 175 overlay keys special Windows® keys 89 troubleshooting 183 using keyboard, external 71 keyboard, full-size lock power button 48, 58 power plan hot key 114 power plans 112 power source connecting 45 powering down using Hibernation 79 using Shut Down 77 using Sleep precautions 40 primary button 66 printer 243 Index