11. TROUBLESHOOTING
11. TROUBLESHOOTING
Error Message | Problem | Solution |
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EXCESS HEAD | The print head is too hot. | Turn the power off and decrease the |
TEMP |
| print head temperature. |
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HEAD ERROR | This message is displayed when | 1. Restart the printing by pressing the |
| sending the head broken check | [RESTAERT] key. |
| command ([ESC] HD001 [LF] [NUL]) | 2. Replace the print head. |
| and the print head has a broken |
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| element. |
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RIBBON ERROR | There is a fault with the ribbon sensor. | Turn the power off. Contact your |
**** |
| Authorized Service representative. |
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CUTTER ERROR | Media is jammed in the cutter. | Remove the jammed media and feed |
**** |
| the undamaged media through the |
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| cutter. |
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| ➔ Press the [RESTART] key. |
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| Else |
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| Turn the power off and contact your |
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| Authorized Service representative. |
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FLASH WRITE | An error has occurred when loading | 1. Turn the power off, |
ERROR | data onto a flash memory card. | memory card and try again. |
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| 2. Replace the flash memory card and |
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| retry. |
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| 3. Turn the power off and contact your |
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| Authorized Service representative. |
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FORMAT ER- | An error has occurred while formatting | 1. Turn the power off, |
ROR | a flash memory card. | memory card and try again. |
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| 2. Replace the flash memory card and |
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| retry. |
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| 3. Turn the power off and contact your |
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| Authorized Service representative. |
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FLASH MEMORY | No more data can be saved in the | Replace the card with a new one and |
FULL | flash memory card. | |
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| (Only 1MB and 4MB cards can be |
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| used.) |
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COMMUNICATION | A communication error has occurred | Turn the power off then on again or |
ERROR | with the host. | press the [RESTART] key. |
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| Check the program data. |
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| ➔ Call your Authorized Service repre- |
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| sentative if necessary. |
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