11. TROUBLESHOOTING | |
| 11. TROUBLESHOOTING |
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Error Message | Problem | Solution | |||
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example) | When an error is detected in a com- | Correct the command and | |||
PC001; 0A00, | mand 20 bytes of the command are | again. | |||
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Command error | (ESC, LF, NUL are not displayed.) |
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0300, 2, 2 |
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Other Error | Hardware or software trouble. | Turn the power off then on again. If the | |||
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| problem still exists turn the power off | |||
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| and contact your Authorized Service |
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| representative. |
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NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then on again.
After the power has been switched off and on, all print data in the printer is cleared.
**** denotes a remaining count of unprinted labels.
Problem |
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No print. | 1. | Check that media and the ribbon is loaded correctly. |
| 2. | Check whether the print head is set correctly or not. |
| 3. | Check the cabling between the printer and the host. |
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Dots missing in the print. | Dirty print head. ➔ Clean the print head. | |
| Call your Authorized Service representative if necessary. | |
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Unclear (or blurred) printing. | 1. | Dirty print head. ➔ Clean the print head. |
| 2. | Bad or faulty ribbon. ➔ Replace ribbon. |
| 3. | Poor media quality. ➔ Change media type. |
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Power does not come on. | 1. | Plug power cord into an AC socket. |
| 2. | Check the circuit breakers or fuses. |
| 3. | Plug another appliance into the AC socket to check if |
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| there is power supplied. |
| Call your Authorized Service representative if necessary. | |
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Printer does not cut. | Check for a paper jam in the cutter. | |
| Call your Authorized Service representative if necessary. | |
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You see a raised nap where the media | 1. | Clean the cutter blades. |
has been cut. | 2. | The blades are worn. |
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| ➔ Call your Authorized Service representative. |
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