11. TROUBLESHOOTING
11. TROUBLESHOOTING
11. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assis- tance.
Error Message |
| Problem |
| Solution |
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PAPER JAM | 1. | The media is not fitted correctly. | 1. | |
**** |
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| ➔ Press the [RESTART] key. |
| 2. | The media path is jammed and | 2. | Remove the cause of the jam and |
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| does not feed smoothly. |
| replace the media correctly. |
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| ➔ Press the [RESTART] key. |
| 3. | The installed media type does not | 3. | Turn the power off then on again. |
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| match the selected sensor. |
| Select the correct sensor. |
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| ➔ Feed the media. |
| 4. | The black mark position on the | 4. | Adjust the sensor position. |
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| media does not match the sensor |
| ➔ Press the [RESTART] key. |
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| position. |
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| 5. | The installed media size is different | 5. | Turn the power off then on again. |
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| from the programmed size. |
| Set the correct media size. |
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| ➔ Feed the media. |
| 6. | The feed gap sensor cannot see | 6. | Set the threshold (see page |
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| the difference between the print |
| Else |
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| area and the gap. |
| Turn the power off and call your |
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| Authorized Service representative. |
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HEAD OPEN | Feed or printing has been attempted | Lower the print head. | ||
**** | while the print head is raised. | ➔ Press the [RESTART] key. | ||
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NO PAPER | The media has run out. | Load new media. | ||
**** |
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| ➔ Press the [RESTART] key. | |
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NO RIBBON | The ribbon has run out. | Load a new ribbon. | ||
**** |
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| ➔ Press the [RESTART] key. | |
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REWIND FULL | Too much backing paper or media is | Remove the backing paper or media | ||
**** | wound on the internal | from the internal | ||
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| Then press the [RESTART] key. | |
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