5. TROUBLESHOOTING

ENGLISH VERSION EO1-33034

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

After the printer is turned off, all print data in the printer is cleared.

“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

 

Solutions

HEAD OPEN

The Print Head Block is opened in

Close the Print Head Block.

 

Online mode.

 

 

HEAD OPEN ****

Feeding or printing has been attempted

Close the Print Head Block. Then press

 

with the Print Head Block open.

the [RESTART] key.

COMMS ERROR

A communication error has occurred.

Make sure the interface cable is correctly

 

 

 

connected to the printer and the host, and

 

 

 

the host is turned on.

PAPER JAM ****

1.

The media is jammed in the media

1. Remove the jammed media, and clean

 

 

path. The media is not fed smoothly.

 

the Platen. Then reload the media

 

 

 

 

correctly. Finally press the

 

 

 

 

[RESTART] key.

 

2. A wrong Media Sensor is selected for

2. Turn the printer off and then on. Then

 

 

the media being used.

 

select the Media Sensor for the media

 

 

 

 

being used. Finally resend the print

 

 

 

 

job.

 

3.

The Black Mark Sensor is not

3. Adjust the sensor position. Then press

 

 

correctly aligned with the Black

 

the [RESTART] key.

 

 

Mark on the media.

 

 

 

4.

Size of the loaded media is different

4.

Replace the loaded media with one

 

 

from the programmed size.

 

that matches the programmed size

 

 

 

 

then press the [RESTART] key, or

 

 

 

 

turn the printer off and then on, select

 

 

 

 

a programmed size that matches the

 

 

 

 

loaded media. Finally resend the print

 

 

 

 

job.

 

5.

The Feed Gap Sensor cannot

5.

Refer to Section 5.4 to set the

 

 

distinguish the print area from a label

 

threshold. If this does not solve the

 

 

gap.

 

problem, turn off the printer, and call a

 

 

 

 

TOSHIBA TEC authorised service

 

 

 

 

representative.

CUTTER ERROR ****

The media is jammed in the cutter.

Remove the jammed media. Then press

(Only when the cutter

 

 

the [RESTART] key. If this does not

module is installed on

 

 

solve the problem, turn off the printer, and

the printer.)

 

 

call a TOSHIBA TEC authorised service

 

 

 

representative.

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Toshiba B-SX4T-QQ owner manual Troubleshooting, Error Messages Problems/Causes Solutions, Restart key

B-SX4T-QQ specifications

The Toshiba B-SX4T-QQ is a robust and versatile industrial printer designed to meet various labeling and printing needs across diverse industries. This printer stands out for its compact design, making it suitable for environments where space is at a premium. With its advanced features and technologies, the B-SX4T-QQ provides exceptional performance and reliability.

At the heart of the B-SX4T-QQ is its high-resolution printing capability. It offers a print resolution of up to 300 dpi, which guarantees crisp and clear labels, barcodes, and graphics. This high resolution is vital for applications requiring fine detail, such as small labels used in electronics or pharmaceuticals.

One of the most remarkable features of the B-SX4T-QQ is its dual-technology printing capability. It can operate with both thermal transfer and direct thermal printing methods, providing flexibility for various labeling materials and applications. This adaptability allows users to choose the best printing method based on the specific media and the intended use of the labels.

The printer is equipped with a fast processing speed, capable of producing high-quality prints at a rate of up to 6 inches per second. This efficiency is essential for high-volume printing environments, where time and productivity are critical. Accompanied by a large media capacity, the B-SX4T-QQ minimizes downtime caused by the need for frequent media replacement.

Connectivity is another highlight of the Toshiba B-SX4T-QQ. It supports multiple interfaces, including USB, serial, and Ethernet, facilitating seamless integration with existing systems and networks. This versatility makes it compatible with various operating environments, enhancing workflow efficiency.

The B-SX4T-QQ is built with durability in mind. Housed in a rugged casing, it is designed to withstand the rigors of industrial use. Its reliable performance is further enhanced by enhanced features such as a user-friendly LCD display and intuitive control panel, making operation and monitoring straightforward.

In terms of software compatibility, the printer supports multiple programming languages, including PPL and ZPL, which ensures ease of integration with various applications. This capability is particularly beneficial for businesses that require custom label designs and specific printing configurations.

Overall, the Toshiba B-SX4T-QQ is an excellent choice for businesses looking for a reliable, versatile, and high-performance industrial printer. Its combination of advanced features, robust design, and ease of use positions it as a valuable asset in any labeling operation.