13. TROUBLESHOOTING | |
| 13. TROUBLESHOOTING |
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Error Message | Problem | Solution | ||||
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example) | When an error is detected in a command 20 | Correct the command and | ||||
PC001;0A00, | bytes of the command are displayed. | again. | ||||
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| (ESC, LF, NUL are not displayed.) |
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Command |
| error |
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0300, 2, 2 |
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Other Error | Hardware or software trouble. | Turn the power off then on again. If | ||||
Message |
| the problem still exists turn the power | ||||
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| off and contact your Authorized Ser- |
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| vice representative. |
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NOTE: If an error is not cleared by pressing the RESTART key, the power must be switched off then on again.
After the power has been switched off and on, all print data in the printer is cleared.
**** denotes a remaining count of unprinted labels.
Problem |
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No print. | 1. | Check that the media and the ribbon is loaded correctly. |
| 2. | Check whether the print head is set correctly or not. |
| 3. | Check the cabling between the printer and the host. |
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Dots missing in the | Dirty print head. → Clean the print head. | |
print. | Call your Authorized Service representative if necessary. | |
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Unclear (or blurred) | 1. | Dirty print head. → Clean the print head. |
printing. | 2. | Bad or faulty ribbon. → Replace ribbon. |
| 3. | Poor media quality. → Change media type. |
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Power does not come | 1. | Plug power cord into an AC socket. |
on. | 2. | Check the circuit breakers or fuses. |
| 3. | Plug another appliance into the AC socket to check if there is power |
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| Call your Authorized Service representative if necessary. | |
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Printer does not cut. | Check for a paper jam in the cutter. | |
| Call your Authorized Service representative if necessary. | |
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You see a raised nap | 1. | Clean the cutter blades. |
where the media has | 2. | The blades are worn. |
been cut. |
| → Call your Authorized Service representative. |
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