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Toshiba L45 Resolving a hardware conflict, My browser cannot find a site I bookmarked, The Windows® operating system can help you, Start, Start, Troubleshooting

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Resolving a hardware conflict

My browser cannot find a site I bookmarked.

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The Windows® operating system can help you

If the operating system has started properly but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem.

To access the Windows® operating system Help and Support:

1Click Start, then click Help and Support, or press F1. The Help and Support window appears.

2Then do one or both of the following:

❖In the search field, type in the topic for which you need help and follow the on-screen instructions.

❖Click one of the options listed in the window and then follow the on-screen instructions.

You can connect to Support Online by clicking Microsoft Customer Support or by going to Toshiba support at pcsupport.toshiba.com.

Resolving a hardware conflict

If you receive an error message telling you there is a device driver conflict or a general hardware problem, try using Windows® Help and Support to troubleshoot the problem first.

For help on hardware conflicts:

1Click Start, then click Help and Support, or press F1.

2Click Troubleshooting in the Find an answer section. A list of category links appears.

3Click a topic under Hardware and drivers and follow the steps.

If there is still a problem, the operating system should display a message that explains what the conflict is.

Contents

Satellite® L40/L45 Series User’s Guide Model: Satellite® L40/L45 Series Protection of Stored Data Critical Applications Industry Canada Requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Page Page ❖This device must not be operated in ad-hocmode using channels in the Argentina Brazil Chile Iceland Japan Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card Hong Kong Malaysia Philippines Thailand 802.11a (5 GHz) Bluetooth® Wireless Technology Interoperability Logo certification with Approved Countries/Regions for use (Bluetooth® wireless technology) Bulgaria China Cyprus Czech Republic Regulatory statements Using this Equipment in Japan 2.4FH1 2FH: This equipment uses FH-SSmodulation 3The interference range of this equipment is less than 10m Optical Drive Safety Instructions Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents This guide Safety icons Other icons used Other documentation Opening the display panel Your computer’s features and specifications Turning on the power Adding memory (optional) Installing a memory module Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows® keys Taking care of your battery Safety precautions Maintaining your battery Disposing of used batteries Traveling tips Inserting memory media Connect Optimize TOSHIBA SD™ Memory Card Format Utility Getting Started Disk drive problems Optical drive problems Sound system problems PC Card problems ExpressCard™ problems Introduction This guide Safety icons Other documentation Service options Getting Started Selecting a place to work Getting Started Selecting a place to work ❖Extreme heat, cold, or humidity Keeping yourself comfortable Precautions Avoid prolonged physical contact with the underside or surface of the computer 1.Turn off the computer 2.Disconnect the AC adaptor from the power plug socket and computer Selecting a place to work ❖Never turn off the computer if a drive light indicates a drive is active ❖Scan all new files for viruses Important information on your computer’s cooling fan ❖Never cover your computer or AC adaptor with any object Setting up your computer Registering your computer with Toshiba Adding optional external devices Connecting to a power source Connecting to a power source To connect AC power to the computer: 1Connect the power cord/cable to the AC adaptor (Sample Illustration) Connecting the power cord/cable to the AC adaptor 2 Plug the AC adaptor cord into the DC-INon the back of the Charging the main battery Using the computer for the first time Using the computer for the first time Your computer’s features and specifications Turning on the power Adding memory (optional) Adding memory (optional) Installing a memory module If the computer is on, begin at step 1; otherwise, skip to step The Shut Down menu appears Arrow Start 2Click Shut Down 7Remove the memory module slot cover 10Locate an empty memory module slot on the underside of the computer another, you must remove the top module first before removing/installing the bottom module (Sample Illustration) Aligning the memory module with the socket Page Removing a memory module If “Start Windows® Normally” is highlighted, then press Enter Enter Checking total memory 1Click Start, Control Panel, and then System. The System window appears Memory (RAM) Using the TouchPad™ Using external display devices Apply Directing the display output when you turn on the computer Using an external keyboard Using a mouse Connecting a printer Connecting a printer Setting up a printer Connecting an optional external diskette drive Turning off the computer Options for turning off the computer Hibernation mode Factors to consider when choosing Hibernation: ❖While in Hibernation mode, the computer uses no main battery power “Using and configuring Hibernation mode” on page Sleep mode Factors to consider when choosing Sleep: ❖While in Sleep mode, the computer uses some main battery power For information on using Sleep, see “Using and configuring Sleep mode” on page Using the Shut Down command Turning off the computer more quickly 1Click Start, Control Panel, System and Maintenance, and then Power Options Change plan settings 3Click Change advanced power settings Power buttons and lid ❖Lid close action Shut down ❖Power button action Restarting your computer Using and configuring Hibernation mode 2Click Hibernate Configuring Hibernation mode options Hibernate Starting again from Hibernation mode Using and configuring Sleep mode Sleep Configuring Sleep mode options Put the computer to sleep On battery Plugged in Never 4Click Change advanced power settings Customizing your computer’s settings Caring for your computer Caring for your computer Moving the computer Using a computer lock (Sample Illustration) Computer lock cable To secure the computer: Learning the Basics Computing tips Computing tips Using the keyboard Using the keyboard Ctrl, Fn, and Alt keys Function keys Special Windows® keys Windows Overlay keys Using the overlay to type numeric data Starting a program Starting a program from Windows® Explorer 2Click Accessories 3Click Windows Explorer Computer Program Files Saving your work Saving files File Save 2Click Browse folders File names Printing your work Backing up your work Using the optical drive Using the optical drive Optical drive components The optical drive is located on the side of the computer Your optical drive may look like this: Drive in-useindicator light Inserting a compact disc 6Place the disc carefully in the disc tray, label side up (Sample Illustration) Positioning the disc in the drive 7Gently press the disc onto the center spindle until it clicks into place 8Make sure the disc is completely on the spindle and is lying flat on the tray Playing an audio CD Insert an audio CD and close the disc tray To access the Windows Media® Player, you can open it through the Start menu (Sample Image) Windows Media® Player screen ❖To play the CD or to pause, click the Play/Pause button Playing optical media 1Click Start, and then Computer 2Click the optical drive icon The disc drive will run the CD/DVD Creating a CD/DVD ❖Play pre-recordedDVDs ❖Play pre-recordedCDs ❖Read and write data (depending on your system configuration) viewing of certain optical media Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Running the computer on battery power Mobile Computing Running the computer on battery power Battery Notice “Maintaining your battery” on page DVDs while running the computer on AC power. For more page Charging batteries Charging batteries Charging the main battery The battery may not start charging immediately under the following conditions: ❖The battery is extremely hot or cold ❖The battery is almost completely discharged Charging the RTC battery Monitoring main battery power HINT: Be careful not to confuse the battery light (), with the on/off light () System Indicator Lights On/off light Hard disk drive light Battery light Determining remaining battery power Highlight the power icon in the Notification Area. A What to do when the main battery runs low When the main battery runs low you can: ❖Plug the computer into an external power source and recharge the main battery Setting battery notifications 1Click Start, Control Panel, Mobile PC, and then Power Options Battery Conserving battery power Power Plans Create a Power Plan Change Plan Settings Change Advanced Settings Save Changes Using a hot key to set the Power Plan Changing the main battery Changing the main battery 5Slide the battery release lock to the unlocked position (Sample Illustration) Unlocking the battery release lock 6Slide the battery release latch to release the battery 7Pull the discharged battery out of the computer Inserting a charged battery Taking care of your battery Taking care of your battery Maintaining your battery Disposing of used batteries Traveling tips Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Start button Taskbar Start button Taskbar Notification Area Setting up for communications Setting up for communications Connecting a modem to a telephone line (Available on certain models) Connecting your computer to a network Accessing a network Setting up the connection Dial Up Connect How to disable the Ethernet LAN port 1Click Start, Control Panel, System and Maintenance, and then System An overview of using the Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Exploring audio features Using PC Cards Inserting a PC Card Removing a PC Card Safely Remove Hardware Safe to Remove Hardware Using an ExpressCard™ Removing an ExpressCard™ Using the Bridge Media Adapter Slot Using the Bridge Media Adapter Slot Removing memory media Prepare the media for removal by clicking the 2Gently press the card inward to release it. The card pops out slightly 3Grasp the card and pull it straight out (Sample Illustration) Removing memory media Toshiba Utilities TOSHIBA Assist TOSHIBA Assist Connect Optimize TOSHIBA SD™ Memory Card Format Utility Mouse Utility CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility ConfigFree™ ConfigFree Utilities Connectivity Doctor Profile Settings Internet settings Devices TCP/IP ConfigFree™ 3Click Open Settings Add Problems that are easy to fix Problems when you turn on the computer Problems when you turn on the computer The computer starts but when you press a key nothing happens “Problems that are easy to fix” on page “Resolving a hardware conflict” on page The computer displays the message The Windows® operating system is not working Description Internet problems My Internet connection is very slow My browser cannot find the URL address I typed in Resolving a hardware conflict A plan of action Resolving conflicts There are several things you can do to resolve hardware conflicts: ❖Get the most recent drivers from the manufacturer ❖Disable the device Checking device properties General Resources Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems The keyboard produces unexpected characters Nothing happens when you press the keys on the external keyboard 2Click Restart The computer will restart and recognize the device Display problems Here are some typical display problems and their solutions: The screen does not look right Personalize Windows Color and Appearance Display settings The built-inscreen flickers Small bright dots appear on your TFT display when you turn on your computer Disk drive problems Error-checking Tools Check now Your hard disk seems very slow Your data files are damaged or corrupted Some programs run correctly but others do not A diskette will not go into the optional external diskette drive The drive cannot read a diskette Optical drive problems You cannot access a disc in the drive You press the disc eject button, but the drive tray does not slide out Make sure a program is not accessing the drive and preventing it from ejecting Some discs run correctly but others do not Sound system problems No sound is coming from the computer’s speakers Adjust the volume control Try pressing Fn + Esc to see if volume mute is disabled Check that the volume control on the computer is turned up PC Card checklist Resolving PC Card problems The slot appears to be dead. PC Cards that used to work no longer work 1Click Start, Control Panel, System and Maintenance, and then Device Manager PCMCIA adapter The system does not recognize your PC Card Refer to the PC Card documentation Removing a malfunctioning card and reinstalling it can correct many problems A PC Card error occurs Reinsert the card to make sure it is properly connected ExpressCard™ checklist Resolving ExpressCard™ problems The slot appears to be dead. ExpressCards™ that used to work no longer work The computer stops working (hangs) when you insert an ExpressCard The system does not recognize your ExpressCard Refer to the ExpressCard documentation A ExpressCard error occurs Printer problems This section lists some of the most common printer problems The printer will not print what you see on the screen Modem problems The modem will not receive or transmit properly The modem is on, set up properly but still does not transmit or receive data Wireless networking problems Wi-Fi® adapter Verify that signal strength is good using the utility provided with the Verify that the Service Set Identifier (SSID), or network name, is Check the Control Panel’s Hardware and Sound Device Manager to verify that the DHCP Enabled Special considerations for the Windows® operating system Wireless Network 2Click Connect to a network 3Select the desired network from the list and click Connect The Windows® operating system wireless management facility does not work DVD operating problems Develop good computing habits Read the user’s guides Data and system configuration backup in the Windows® operating system Saving system configuration with Restore Points 1Click Start, All Programs, Accessories, System Tools, and then System Restore 2Click open System Protection Back Backing up your data or your entire computer with the Windows® operating system 2Click Start 3Click Control Panel 4Click System and Maintenance 5Click Backup and Restore Center General tips for installing hardware and software If you need further assistance Other Toshiba Internet Web sites Toshiba’s worldwide offices Toshiba’s worldwide offices United States The Rest of Europe Hot Keys Hot Keys Hot key functions Hot key functions Password security Power plan Display modes Display brightness This hot key decreases or increases the screen brightness Pressing either hot key displays the following options: (Sample Image) Display brightness Disabling or enabling wireless devices Disabling or enabling the TouchPad This hot key enables/disables the TouchPad (Sample Image) Disable or Enable TouchPad options ❖To enable the TouchPad, select ❖To disable the TouchPad, select Keyboard hot key functions This hot key increases the audio volume This hot hey decreases the audio volume Power Cord/Cable Connectors USA and Canada AustraliaEurope Acronyms Glossary DOS DPI DSTN DVD Terms baud rate bits per second BIOS (basic input/output system) — Basic instructions, stored in read bits per second (bps) baud rate boot boot disk — See system disk boot disk boot priority (startup sequence) 180 Glossary central processing unit (CPU) character chip click device device driver dialog box direct current (DC) directory — See folder 182 Glossary double-density download upload drag file extension file name folder format frontside bus 184 Glossary hot key hot swapping icon interlaced local area network — See LAN logical drive memory RAM ROM 186 Glossary non-system system disk online operating system port connection to a network or a peripheral device processor — See central processing unit (CPU) processor program 188 Glossary select serial shortcut — See keyboard shortcut shortcut Web World Wide Web (www) Index Index handling 84 inserting 83 removing 86 compact disk drive using computer caring for 69 cleaning 69 moving non-systemdisk or disk error message 192 Index Page 194 Index disk drive is slow 147 display is blank external display not working 145 external monitor found Internet connection is slow 138 keyboard setting up a connection 111 Sleep mode starting again from 69 sound problem solving 149 sounds recording 115 speakers using external 116 start button