Toshiba L650, L650D, L655D, PRO L650, TRUE, L655 Where to write

User’s Manual 8-20

Troubleshooting

Some problems you experience may be related to software or the operating

system so it is important that you investigate other sources of assistance

first. Before contacting TOSHIBA, try the following:

■Review troubleshooting sections in the documentation supplied with

your software and/or peripheral devices.

■If a problem occurs when you are running software applications, consult

the software documentation for troubleshooting suggestions and

consider calling the software company's technical support department

for assistance.

■Consult the reseller or dealer from where you purchased your computer

and/or software - they are your best resource for current information

and support.

Where to write

If you are still unable to solve the problem and suspect that it is hardware

related, write to TOSHIBA at the nearest location listed below:

Outside of Europe In Europe

Australia

TOSHIBA Australia Pty. Ltd.

Information Systems Division

Building C, 12-24 Talavera Rd,

North Ryde, 2113, NSW, Australia.

Germany & Austria

TOSHIBA Europe (I.E.) GmbH

Geschäftsbereich,

Deutschland-Österreich

Hammfelddamm 8, D-41460 Neuss,

Germany

Canada

TOSHIBA of Canada Ltd.

191 McNabb Street, Markham,

Ontario L3R 8H2

France

TOSHIBA Systèms France S.A.

7, Rue Ampère B.P. 131, 92804

Puteaux Cedex

China

TOSHIBA Personal Computer &

Network (Shanghai) Co., Ltd.

10F, BEA Finance Tower, No.66

Hua Yuan Shi Qiao Road, Pudong,

Shanghai, P.R.China 200120

Netherlands

TOSHIBA Information Systems,

Benelux B.V.

Rivium Boulevard 41 2909 LK

Capelle a/d IJssel

Singapore

TOSHIBA Singapore Pte. Ltd.

438B Alexandra Road #06-01

Alexandra Technopark Singapore

119968

Spain

TOSHIBA Information Systems,

ESPAÑA

Parque Empresarial San Fernando

Edificio Europa, 1a Planta, Escalera

A 28830 Madrid España

Contents

Main Table of Contents Preface General Precautions Page Page Page Copyright Disclaimer Trademarks FCC information FCC notice "Declaration of Conformity Information" FCC conditions Contact EU Declaration of Conformity CE compliance Working environment VCCI Class B Information Canadian regulatory information (Canada only) Modem warning notice Conformity Statement Network Compatibility Statement Japan regulations Region selection Redial Page Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Fax branding Instructions for IC CS-03 certified equipment Notes for Users in Australia and New Zealand Modem warning notice for Australia Notes for use of this device in New Zealand Page General conditions Following information is only valid for EU-member States: Disposal of products Disposal of batteries and/or accumulators Disposing of the computer and the computer's batteries REACH - Compliance Statement Following information is only for Turkey: Optical disc drive safety instructions TEAC Panasonic System Networks HITACHI-LG Data Storage, Inc. TOSHIBA SAMSUNG STORAGE TECHNOLOGY Precautions Preface Conventions Abbreviations Icons Keys S Terminology General Precautions Provide adequate ventilation Creating a computer-friendly environment Stress injury Heat injury Page Chapter 1 Getting Started Equipment checklist Hardware Documentation Software Getting Started Connecting the AC adaptor Page Opening the display Turning on the power Starting up for the first time Turning off the power Shut Down Mode Sleep Mode Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Restarting the computer System Recovery Options System Recovery Options System Recovery Creating Recovery Media Restoring the pre-installed software from the Recovery hard disk drive Restoring the pre-installed software from your created Recovery Media Chapter 2 The Grand Tour Front with the display closed Legal Footnote (Non-applicable Icons) Left side Page Right side Back Underside Front with the display open Page Indicators System indicators Keyboard indicators Optical disc drives Region codes for DVD drives and media Region codes for BD drives and media Writable discs CDs DVDs BDs BD-Combo drive BD-Writer drive DVD Super Multi drive AC adaptor Page Chapter 3 Hardware, Utilities and Options Hardware Processor Legal Footnote (CPU) Memory Power Legal Footnote (Memory (Main System)) Disks Legal Footnote (Battery Life) Optical disc drive Display Display Power Saving Technology Legal Footnote (Hard Disk Drive (HDD) Capacity) AMD Vari-Bright Legal Footnote (LCD) Legal Footnote (Graphics Processor Unit ("GPU")) Sound Multimedia Communications Special features Legal Footnote (Wireless LAN) Page Utilities and Applications Page Page Page Page Page Optional devices Cards/memory Peripheral devices Other Bridge media slot Memory media Points to note about the SD/SDHC/SDXC memory card Memory media format Formatting an SD/SDHC/SDXC memory card Media care Card care Memory card care About the write-protect Inserting a memory media Removing a memory media Additional memory module Installing a memory module Page Removing a memory module External monitor Connecting the monitor cable Page eSATA (External Serial ATA) Connecting the eSATA device Disconnecting an eSATA device HDMI Connecting the HDMI out port Settings for display video on HDMI Select HD Format Security lock Connecting the security lock Optional accessories Chapter 4 Operating Basics Using the Touch Pad Web Camera Using the TOSHIBA Face Recognition Disclaimer How to register the Face Recognition Data How to Delete the Face Recognition Data How to launch the help file Windows Logon via TOSHIBA Face Recognition 1:N Mode Login screen 1:1 Mode Login screen Using optical disc drives Loading discs Page Removing discs How to remove discs when the disc tray will not open Writing CD/DVD/BDs Important message Disclaimer Before writing or rewriting with the BD-Combo/BD-Writer drive Before writing or rewriting with the DVD Super Multi drive Page Page When writing or rewriting TOSHIBA Disc Creator Data Verification How to learn more about TOSHIBA Disc Creator When Using Corel DVD MovieFactory for TOSHIBA How to make a Labelflash DVD How to make a DVD-Video How to make a Blu-ray Disc Movie How to learn more about Corel DVD MovieFactory Important information for use TOSHIBA DVD PLAYER Notes on use Page Display Devices & Audio TOSHIBA DVD PLAYER Starting TOSHIBA DVD PLAYER Operating TOSHIBA DVD PLAYER Open TOSHIBA DVD PLAYER HELP Using WinDVD BD for TOSHIBA Notes on use Starting WinDVD BD for TOSHIBA Operating WinDVD BD for TOSHIBA Open WinDVD BD for TOSHIBA HELP Media care Sound System Adjusting System Volume Changing System Sounds SmartAudio Starting SmartAudio Application Opening SmartAudio Help Dolby Advanced Audio Adjusting Microphone Level Modem Region selection Connecting the modular cable Disconnecting the modular cable Wireless communications Wireless LAN Setting Security Bluetooth wireless technology Worldwide operation Radio links Security Bluetooth Stack for Windows by TOSHIBA Enable/Disable Wireless communication Wireless communication Indicator LAN LAN cable types Connecting the LAN cable Disconnecting the LAN cable Computer Handling Cleaning the computer Moving the computer Heat dispersal Chapter 5 The Keyboard Typewriter keys Function keys: F1 F9 Soft keys: FN key combinations Emulating keys on an enhanced keyboard , , Page FN Sticky key Windows special keys Generating ASCII characters Chapter 6 Power and Power-Up Modes Power conditions Monitoring of power condition Battery indicator DC IN indicator Power indicator Battery Battery types Battery pack Real Time Clock (RTC) battery S Care and use of the battery pack Charging the batteries Procedures Time Battery charging notice Monitoring battery capacity Maximizing battery operating time Retaining data with power off Extending battery life Replacing the battery pack Removing the battery pack Installing the battery pack Password Utility User Password Supervisor password Starting the computer by password Power-up modes Windows utilities Hot keys Panel power on/off System automatic Sleep/Hibernation Chapter 7 HW Setup Accessing HW Setup HW Setup window General Setup Password User Password Owner String Page Boot Speed Keyboard Wake-up on Keyboard LAN Wake-up on LAN Built-in LAN USB Legacy USB Support Page Chapter 8 Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Power Overheating power down AC power Battery Page Real Time Clock Keyboard Internal display panel Hard disk drive DVD Super Multi drive BD drive Memory Cards: SD/SDHC/SDXC Card, Memory Stick/Memory Stick PRO, MultiMediaCard Pointing device Touch Pad USB mouse USB device eSATA device Sound system External monitor Modem LAN Wireless LAN Bluetooth Recovery Media TOSHIBA support Before you call Where to write Page Appendix A Specifications Physical Dimensions Environmental Requirements Power Requirements Built-in Modem Page Appendix B Display Controller and Video mode Display controller Video mode Appendix C Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands 2.4GHz Band Channels Sets (Wireless IEEE 802.11 Revision b, g and n) 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n) Page Appendix D Bluetooth wireless technology and your Health Regulatory statements General European Union (EU) and EFTA Canada - Industry Canada (IC) USA-Federal Communications Commission (FCC) Using Bluetooth Adaptor from TOSHIBA equipment in Japan Device Authorization Appendix E AC Power Cord and Connectors Certification agencies Europe: Page Appendix F TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Appendix G Legal Footnotes Non-applicable Icons CPU 64-Bit Computing Memory (Main System) Battery Life Hard Disk Drive (HDD) Capacity LCD Graphics Processor Unit ("GPU") Page Glossary Page Index A B C D G H I K L R S T U V