Troubleshooting

ProblemProcedure

Slow performance Your files may be fragmented. Run SCANDISK and defragmenter to check the condition of your files and disk. Refer to your OS documentation or online HELP for information on running SCANDISK and the defragmenter.

As a last resort, reformat the hard disk. Then, reload the operating system and other files.

If problems persist, contact your dealer.

Pointing device

If you are using a USB mouse, also refer to the USB section in this chapter and to your mouse documentation.

Touchpad

Problem

Procedure

On-screen pointer does

The system might be busy. If the pointer is

not respond to Pad

shaped as an hourglass, wait for it to resume its

operation

normal shape and try again to move it.

Double-tapping does

Try changing the double-click speed setting in

not work

the mouse control utility.

 

1.

Open the Control Panel and Printers and

 

 

Other Hardware, select the Mouse icon and

 

 

press Enter.

 

2.

Click the Buttons tab.

 

3.

Set the double-click speed as instructed and

 

 

click OK.

The mouse pointer

Try changing the speed setting in the mouse

moves too fast or too

control utility.

slow

1.

Open the Control Panel and Printers and

 

 

Other Hardware, select the Mouse icon and

 

 

press Enter.

 

2.

Click the Pointer Options tab.

 

3.

Set the speed as instructed and click OK.

 

 

 

User’s Manual

9-7