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Toshiba occurs, PC Card, connected, Smart Card, SD/SDHC Card, SD/SDHC Card, SD/SDHC Card error, You cannot write to an, Card for further information

Models: PPM75U0LM015 PPM75U0TL05H PPM75U0VW054 PPM75U0WF05P PPM75U11S056 PPM75U13604S

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Troubleshooting

PC Card

For further information, please refer to Chapter 3, Hardware, Utilities and Options.

ProblemProcedure

PC Card error occurs Remove the PC Card from the computer and then reinsert it in order to ensure it is firmly connected.

In the event that the PC Card is attached to an external peripheral device, ensure that this connection is properly made.

If the problem persists, then you should refer to the documentation supplied with your PC Card for further information.

If you are still unable to resolve the problem, contact your reseller, dealer or service provider.

Smart Card

For further information, please refer to Chapter 3, Hardware, Utilities and Options.

ProblemProcedure

Smart Card error occurs Remove the Smart Card from the computer, make sure to confirm that the card oriented correctly and reinsert it in order to ensure it is firmly connected.

If the problem persists, then you should refer to the documentation supplied with your Smart Card for further information.

SD/SDHC Card

For further information, please refer to Chapter 3, Hardware, Utilities and Options.

Problem	Procedure
SD/SDHC Card error	Remove the SD/SDHC Card from the computer
occurs	and then reinsert it in order to ensure it is firmly
	connected.
	If the problem persists, then you should refer to
	the documentation supplied with your SD/SDHC
	Card for further information.

You cannot write to an	Remove the SD/SDHC Card from the computer
SD/SDHC Card	and check to ensure that it is not write protected.

User’s Manual

8-12

Contents

Page Table of Contents Preface General Precautions Chapter 1 Getting Started Chapter 2 The Grand Tour Chapter 3 Hardware, Utilities and Options Chapter 4 Operating Basics Chapter 5 The Keyboard Chapter 6 Power and Power-UpModes HW Setup Chapter 8 Troubleshooting Appendix A Specifications Appendix B Display Controller and Video mode Appendix C Wireless LAN Glossary Index Copyright Disclaimer Trademarks FCC information EU Conformity Statement VCCI Class B Information Modem warning notice Japan regulations Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Fax branding Use only No. 26AWG or larger modular cable Instructions for IC CS-03certified equipment Notes for Users in Australia and New Zealand c/ Automatic calls to different numbers shall be not less than 5 seconds apart ■The correct settings for use with this modem in New Zealand are as follows: ATB0 (CCITT operation) AT&G2 (1800 Hz guard tone) AT&P1 (Decadic dialing make-breakratio =33%/67%) ATS0=0 (not auto answer) ATS6=4 (Blind dial delay) General conditions An invoice for $NZ1237.50 will be sent under separate cover Following information is only for EU-memberstates: Disposing of the computer and the computer's batteries Description on Laser specification Preface Conventions Keys ENTER Key operation CTRL CRTL Terminology HDD or Hard disk drive General Precautions Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage PC Card overheating Mobile phones Instruction Manual for Safety and Comfort Getting Started Equipment checklist Documentation Software Getting Started Connecting the AC adaptor ■Do not use a 3-pinto 2-pinconversion plug Battery DC IN Opening the display Turning on the power Power ■Volume cannot be adjusted during Windows Setup 1.Open the display panel 2.Slide the Power Button Lock Switch to the right Make sure the and 3.Click Start 4.Click the arrow button ( ) located in the power management buttons ( ) and select Shut Down from the menu Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Data save in Hibernation Mode System Recovery Options System Recovery Restoring the pre-installedsoftware from the Recovery hard disk drive ESC 1.Turn off your computer 2.While holding down 0 (zero) key on the keyboard, turn on your computer A menu will be displayed from which you should follow the Restoring the pre-installedsoftware from your created Recovery Discs F12 C:\TOSAPINS The Grand Tour Front with the display closed i.LINK (IEEE1394) port Microphone jack Headphone jack Volume control dial Left side Right side Back Universal Serial Bus One Universal Serial Bus port, which complies to (USB 2.0) port the USB 2.0 standard, is provided on the back of the computer External monitor This port allows you to connect an external monitor to the computer Underside Memory module slot HDD pack cover screws Hard disk drive cover Front with the display open Web Camera is a device that allows you to record video or take photographs with your Windows Live Messenger Camera Assistant Software The effective pixel count for this web camera is 1.3 million Display screen Power button Power Button Lock Switch Cross Function Some models are equipped with a Fingerprint Sensor Using the Fingerprint Sensor Stereo speakers Keyboard The internal keyboard provides the embedded Indicators 2nd battery Hard Disk Drive The Hard Disk Drive/Optical Disc Drive Optical Disc Drive Keyboard indicators CAPS LOCK Arrow Mode Numeric Mode Optical disc drives Code Region 1Canada, United States 2Japan, Europe, South Africa, Middle East 3Southeast Asia, East Asia 5Russia, Indian Subcontinent, Africa, North Korea, Mongolia AC adaptor Page Hardware, Utilities and Options Hardware Memory Module slot Video RAM Start -> Control Panel -> Appearance and Personalization -> Personalization -> Display Clock (RTC) and calendar AC adaptor The AC adaptor provides power to the system and recharges the batteries when they are low. It comes with a detachable power cord which will Legal Footnote (Hard Disk Drive (HDD) Capacity)*5 Optical disc drive Drive this computer. Some models are equipped with an optical disc drive Legal Footnote (Graphics Processor Unit ("GPU"))*7 Sound Sound system Multimedia such as Windows Live Messenger. Camera Communications Modem LAN Bluetooth Wireless LAN Special features System automatic Sleep/Hibernation Mode *1 Keypad overlay A ten-keynumeric keypad is integrated into the keyboard. Please refer to the Keypad overlay section in Chapter 5, The Keyboard, for information on using this feature Power on password an internal temperature sensor so that, if the level, the cooling fan is turned on or the processing speed is lowered. This can be the computer to detect vibration and shocks, and automatically moves the hard disk drive's Legal Footnote (USB Sleep and Charge)*9 USB Wakeup function TOSHIBA PC Health Monitor TOSHIBA Value Added Package TOSHIBA Tablet PC Extension Utilities and Applications Fingerprint Utility TOSHIBA Face Recognition Bluetooth Stack for Windows by Toshiba The TOSHIBA SD Memory Boot Utility allows Memory Boot Utility SD Memory Boot Utility Memory Card Format SD Memory Card Format TOSHIBA DVD-RAM All Programs -> TOSHIBA -> CD&DVD Applications -> DVD-RAMUtility CD/DVD Drive Optional devices Peripheral devices ■HDD Kit (Serial-ATA) ■Ultra Slim Bay HDD Adaptor ■External monitor ■USB FDD Kit Removing a PC Card Safely Remove Hardware PC Card Smart Card ■The computer is equipped with either a PC Card slot or a Smart Card slot Inserting a Smart Card To install a Smart Card, follow the steps as detailed below: ■Remove the Smart Card after use Removing a Smart Card Smart Card Bridge media slot Memory media Formatting an SD/SDHC memory card Memory card care About the write-protect Inserting a memory media 3. Press the memory media gently to ensure a firm connection is made Removing a memory media 2.Point to memory media and click the left Touch Pad control button 3.Press the memory media to partially extend it out of the computer 4.Grasp the media and remove it Additional memory module ■Use only memory modules approved by TOSHIBA Do not try to install or remove a memory module under the following conditions a.The computer is turned on b.The computer was shut down in either Sleep or Hibernation Mode Point to note about memory module error Installing a memory module (Slot A) Page Page Page 11. Screw in the two screws and replace the memory module cover 13. Replace the keyboard and secure it using the two screws 14.Set the keyboard brace into its groove and hold down to secure the latches System Removing a memory module (Slot A) Installing a memory module (Slot B) Page Removing a memory module (Slot B) Page HDD Kit (Serial-ATA) Some models are equipped with a Ultra Slim Bay HDD Adaptor Removing the hard disk drive pack To remove the hard disk drive pack, follow the steps as detailed below: 5.Loosen two screws securing the hard disk drive cover in place 6.Lift the cover up and out, and remove it from the computer Page Installing the hard disk drive pack To install the hard disk drive pack, follow the steps as detailed below: 4.Seat the cover and press down until the latches click into place 5.Secure the cover with two screws 6.Turn your computer over Ultra Slim Bay HDD Adaptor 3. Close the lid and slide the lock to the lock position External monitor Connecting the monitor cable To connect a monitor, follow the steps as detailed below: 1.Turn the computer's power off 4. Turn the computer's power on USB FDD Kit Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive eSATA (External Serial ATA) Connecting the eSATA device Make sure the connector is properly aligned with the socket Do not try to force the connection, doing so can damage the connecting pins Disconnecting an eSATA device 3.Click an eSATA device that you want to remove i.LINK (IEEE1394) ■Digital video cameras ■Hard disk drives ■MO drives Connecting the i.LINK (IEEE1394) cable Disconnecting the i.LINK (IEEE1394) cable 2.Point to i.LINK (IEEE1394) device and click TOSHIBA Express Port Replicator The following ports are available on the TOSHIBA Express Port Replicator ■RJ45 LAN jack ■External monitor port ■DC IN 15V jack Security lock Connecting the security lock Optional accessories Ultra Slim Bay options Ultra Slim Bay HDD Ultra Slim Bay DVD Super Multi (Double Layer) Drive Kit Operating Basics Pointing Devices Using the Touch Pad Click: Double-click: Tap twice Drag and drop: Using the Tablet PC Pen and Reserve Pen Eraser button Pen button Pen point Page Single tap Double tap Press and hold Drag Drag and drop Removing the Reserve Pen case Inserting the Reserve Pen case Removing the Reserve Pen from the Reserve Pen case Storing the Reserve Pen in the Reserve Pen case Using the Tablet mode ■The function of the display screen varies from model to model ■Prevent long fingernails and rings or other metal from touching the screen ■Do not apply excessive pressure to the screen ■If the screen resolution is lower than 1280 x 800 (For example 800 x 600) Adjust one of the following settings to correct cursor position deviation ■Set the resolution to 1280 x ■Set the Aspect Ratio Options to Full Screen (No Border) Changing to the Tablet mode To change from Laptop mode to the Tablet mode, follow the instructions below 1. Open the display panel to the upright position Tablet mode icon Laptop mode icon Page Changing to the Laptop mode Changing the screen orientation ■Execute the following applications on Primary landscape: ■3D game software ■3D screen saver Playback of a motion picture as would be the case using ■The screen cannot automatically rotate in the following cases Using Accelerometer Utilities When you shake the computer: This may cause injury to children or adults, or damage to the computer Using the Fingerprint Sensor Points to note about the Fingerprint Sensor ■The recognition success rate may differ from user to user Setup Procedure Please use the following procedure when first using fingerprint authentication Fingerprint Registration Fingerprint Enrollment On the User's Fingers At the Scanning Practice 6.Register your fingerprint on the Fingerprint Image Capture screen Points to note about the Fingerprint Utility software Windows Logon via Fingerprint Authentication Fingerprint Authentication Procedure 1.Start up the computer At the Windows Welcome Fingerprint Pre-OSAuthentication How to Enable Fingerprint Pre-OSAuthentication Settings TrueSuite Access Manager with Admin Allow Setting menu Exit Web Camera Properties Night Mode Using Presto! BizCard 5 Software Presto! BizCard Using the TOSHIBA Face Recognition Disclaimer How to register the Face Recognition Data TOSHIBA Face Recognition Registration Management How to Delete the Face Recognition Data Delete You are about to delete the user data. Would you like to continue How to launch the help file TOSHIBA Face Recognition Help Windows Logon via TOSHIBA Face Recognition AUTO Mode Login screen 1:1 Mode Login screen Select Account Display Captured Image Changing Ultra Slim Bay modules Inserting a Ultra Slim Bay HDD Adapor II module Ultra Slim Bay Case Removing a unit Inserting a unit Using optical disc drives Page Removing discs To remove the CD/DVD, follow the steps as detailed below: Enabling and Disabling Optical Drive Auto Lock Lock Time Settings for Optical Drive Auto Lock Writing CD/DVDs on DVD Super Multi (Double Layer) Drive Kit To write data to TOSHIBA Disc Creator Hot keys Important message TOSHIBA does not bear responsibility for the following: Damage to any Any change or loss of the recorded contents of ■Damage that may be caused by using third party equipment or software Page Page ■CD-RW(Ultra Speed +) media should not be used as data may be lost or damaged When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: ■Change users in the Windows Vista® operating system TOSHIBA Disc Creator ■DVD Video cannot be created using TOSHIBA Disc Creator ■DVD Audio cannot be created using TOSHIBA Disc Creator DVD-RAM You cannot back up TOSHIBA DVD PLAYER Display Devices & Audio Appearance and Personalization Personalization Display Settings TOSHIBA DVD PLAYER Starting TOSHIBA DVD PLAYER Play DVD movie TOSHIBA DVD PLAYER Media care Sound System Microphone Level Recording Devices Levels Microphone Boost PC Beep Level Modem ■Modem functions cannot be used in models which are not equipped with a modem To select a region, follow the steps as detailed below: 1.Click Start -> All Programs -> TOSHIBA -> Networking -> Modem Region Select 2.The Region Selection icon will appear in the Windows Taskbar Select either a region from the region menu or a telephony location from the Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Connecting the modular cable To connect the modem's modular cable, follow the steps as detailed below: 1.Plug the end of the modular cable into the computer's modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected Wireless communications ■Roaming over multiple channels ■Card power management Wired Equivalent Privacy (WEP) data encryption based on an ■Wi-FiProtected Access (WPA) Setting Product Support: LAN Connecting the LAN cable LAN Active Link Computer Handling Using the Hard Disk Drive (HDD) Protection Taskbar icon State Icon Description Normal Using the TOSHIBA USB Sleep and Charge Utility ■ When "USB Sleep and Charge function" is set to [Enabled], USB bus In that case, if there is a USB port that does not have the USB Sleep and Charge function-compatibleicon ( )., attach the mouse or keyboard to it If all USB ports have the USB Sleep and Charge function-compatible Heat dispersal The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: FN key combinations Hot keys Sleep Hibernate Output Brightness Down Brightness Up Windows special keys Keypad overlay Generating ASCII characters Power and Power-UpModes Power conditions • LED: 2nd battery off not DC IN off • LED: 2nd battery Monitoring of power condition Battery Real Time Clock (RTC) battery S **** RTC battery is low or CMOS checksum is inconsistent Press [F1] key to set Date/Time Troubleshooting Care and use of the battery pack Charging the batteries Procedures Time Charging time (hours) Battery type Battery charging notice Monitoring battery capacity Maximizing battery operating time ■Processor speed ■Screen brightness ■System Sleep Mode ■System Hibernation Mode Extending battery life To maximize the life of your battery packs: 1.Turn off the computer's power 5.Charge the battery pack until the Battery indicator glows green ■If you have extra battery packs, rotate their use Removing the battery pack Installing the battery pack Connecting and disconnecting the Slice Expansion Battery Connecting the Slice Expansion Battery Disconnecting the Slice Expansion Battery Page TOSHIBA Password Utility ■To end the BIOS Setup; End ■Change (button) ■Owner String (text box) (text box) Supervisor Password C:\Program Files\Toshiba\PasswordUtility\TOSPU.exe This utility lets you do the following: ■Register, delete or change the Supervisor Password ■Create or invalidate a Supervisor Password token Tablet mode Power-upmodes Panel power on/off System Auto Off HW Setup Accessing HW Setup HW Setup window Setup Power On Display Boot Priority Options HDD Priority Options USB Memory BIOS Support Type Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Boot Priority Power Overheating power down Problem Procedure AC power Battery Power saver Select a power plan in the Power Options Real Time Clock The following message is Displayed on the screen: 1.Press the F1 key - the BIOS setup application will load 2.Set the date in the System Date field 3.Set the time in the System Time field Internal display panel Hard disk drive Page USB floppy diskette drive SD/SDHC Card SD/SDHC Card error Remove the SD/SDHC Card from the computer occurs and then reinsert it in order to ensure it is firmly SD/SDHC Card and check to ensure that it is not write protected You cannot read a file Check to ensure the required file is actually on the SD/SDHC Card that is inserted into the Memory Stick Memory Stick/Memory MultiMediaCard Pointing device Touch Pad Double-tappingdoes In this instance, you should initially try changing not work the double-clickspeed setting within the Mouse Control utility USB mouse Fingerprint Sensor USB device USB device does not Remove the USB device from the computer and work then reconnect it to a free port in order to ensure Page The "USB WakeUp eSATA device eSATA device does Remove the eSATA device from the computer and then reconnect it to a free port it in order to If there is an error in Slot B: orange once, then green twice If there are errors in both Slot A and Slot B: orange twice, then green twice 2.Disconnect the AC adaptor and all peripheral devices 3.Remove the battery pack 4.Remove the incompatible memory module Sound system Volume control dial Page i.LINK (IEEE1394) device Panel Add Hardware Modem CONNECT LAN Bluetooth Check to ensure the computer's Wireless Bluetooth device Communication Switch is set to on Check to ensure the Bluetooth Manager TOSHIBA support Singapore Spain United States of America United Kingdom India Specifications Physical Dimensions Environmental Requirements Power Requirements Built-inModem Data transmission and reception speed 600 bps Data reception only with 56000 bps Display Controller and Video mode Display controller Video mode Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n draft 2.0) 5170*1 5180*1 5190*1 5200*1 1535765*1 1575785*1 1615805*1 1655825*1 Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver Caution: Exposure to Radio Frequency Radiation Taiwan Using Bluetooth Adaptor from TOSHIBA equipment in Japan 1. Sticker Please put the following sticker on computer incorporating this product Device Authorization Intel® Matrix Storage Manager Manually Setting up Windows (Windows Vista) Manually Setting up Windows Manually (Windows XP) How to install Intel Matrix Storage Manager on Windows XP or Windows Vista: AC Power Cord and Connectors Finland: Sweden: France: Switzerland: Germany: TOSHIBA Anti-theftProtection Timer TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Cleaning the Cooling module Page Legal Footnotes Non-applicableIcons*1 CPU*2 Memory (Main System)*3 Battery Life*4 Hard Disk Drive (HDD) Capacity*5 LCD*6 Graphics Processor Unit ("GPU")*7 Wireless LAN*8 USB Sleep and Charge*9 Copy Protection*10 Glossary IDE: integrated drive electronics IEEE: Institute of Electrical and Electronics Engineers I/O: input/output IRQ: interrupt request KB: kilobyte bit: bus: An interface for transmission of signals, data or electric power byte: cache memory: capacity: card: Synonym for board. See board Page DOS: Disk Operating System. See operating system driver: DVD-R (+R -R): delete escape: 2) A means of aborting the task currently in progress escape guard time: execute: To interpret and execute an instruction hertz: A unit of wave frequency that equals one cycle per second hexadecimal: host computer: hot key: HW Setup: KB: See kilobyte keyboard: kilobyte (KB): level 2 cache: See cache memory cache memory output: The results of a computer operation. Output commonly indicates data parity: password: pel: peripheral component interconnect: An industry standard 32-bitbus An industry standard 32-bit bus peripheral device: pixel: RJ45: A modular LAN jack ROM: SCSI: SD/SDHC Card: serial communications: TTL: Universal Serial Bus: VGA: volatile memory: warm start: Index