If Something Goes Wrong

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Problems that are easy to fix

3Select the program you want to close, then click End Task.

Closing the failed program should allow you to continue working. If it does not, continue with the next step.

4Close the remaining programs one by one by selecting the program name, then End Task.

To power off your computer, do one of the following:If you are not connected to a domain server:1Click Start, Turn off computer.The Turn off computer window appears.

2Click Turn Off.

The computer turns off.If you are connected to a domain server:1Click Start, Shut down.The Shut Down window appears.

2Select Shut down from the drop-down list.

3Click OK.

The computer shuts down completely.

Your program performs an illegal operation.

If you receive the message, “Your program has performed an illegal operation,close the window and continue working. If it happens again, record the details of the message and consult the software manufacturer.

To record the details:1Click the Details button and select the text the operating system displays.

The Details button displays information that the software manufacturer needs to help you solve your problem.

2Press Ctrl + C to copy the text to the clipboard.3Open Notepad (click Start, All Programs, Accessories and then click Notepad).4Press Ctrl + V to paste the details into Notepad.

5Add a paragraph break and type some notes describing what you were doing when you received the message and how the error can be reproduced.

6Save the file and refer to it when you contact the software manufacturer.