If Something Goes Wrong

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Resolving a hardware conflict

Run the printer’s self-test to check for any problem with the printer itself.

Make sure you installed the proper printer drivers as shown in “Setting up a printer” on page 70 or in the instructions that came with the printer.

You may have connected the printer while the computer is on. Disable Standby mode, turn off the computer, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the computer back on.

Try printing another file. For example, you could create and attempt to print a short test file using Notepad. If a Notepad file prints correctly, the problem may be in your original file.

If you cannot resolve the problem, contact the printer’s manufacturer.

The printer will not print what you see on the screen.

Many programs display information on the screen differently from the way they print it. See if your program has a print preview mode. This mode lets you see your work exactly as it will print. Contact the software manufacturer for more information.

Wireless networking problems

NOTE

This section provides general troubleshooting tips for networking

 

problems, specifically wireless (Wi-Fi®) networking.

 

The terms and concepts used assume a basic understanding of

 

networks, and may be for more advanced users. If you need

 

assistance or if you are not familiar with the terminology, please see

 

Windows® Help and Support or contact your computer technician.

 

 

❖If your computer is equipped with an internal Wi-Fi®adapter,

verify that the Wi-Fi®antenna switch is on (the Wi-Fi®light will be lit).

NOTE

To determine if your computer has an internal Wi-Fi®adapter, check

 

the device list in Device Manager (part of the Windows® Control

 

Panel). Some Toshiba models may have a Wi-Fi®antenna switch

 

even though they do not have an internal Wi-Fi®adapter.

 

 

❖Verify that signal strength is good using the utility provided with the Wi-Fi®adapter.